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04-02-2015, 04:03 AM
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#1
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Montana Fan
Join Date: Jan 2015
Location: Maryville
Posts: 144
M.O.C. #15933
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Customer Service being Rude
I was walking around the new 2015 Montana 3611RL Legacy last night in the driveway and noticed a small decal on the side about the tire size. This decal showed that we had E Rated Tires and we actually ordered and have the G Rated Goodyears. So I called Customer Service this morning about getting a correct decal and talked to some lady that was completely rude and said that I needed to have the dealer call them to get this decal. I gave her the VIN and everything, hope this is not a sign of how Keystone Customer Service is if I had a major issue. The lady finally hung the phone up on me.
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04-02-2015, 04:51 AM
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#2
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Unfortunately, Keystone not as helpful as in the past. I have been told twice recently, although in a nice way, to go thru the dealer.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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04-02-2015, 05:36 AM
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#3
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Montana Master
Join Date: Jun 2004
Location: Benson
Posts: 3,121
M.O.C. #1658
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FordMan1966
There is no excuse for rudeness, especially in customer service. I wonder though why you called them and not your dealer. If your new truck had a wrong label would you call Ford or your dealer?
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04-02-2015, 02:28 PM
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#4
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,707
M.O.C. #7992
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Not justifying rudeness but I think the label is suppose to show the minimum tire allowed for that rig, not what's actually on on it. Jim
__________________
2006 3000RK
2009 Ram 2500
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04-02-2015, 02:42 PM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Good point. The 614 is an option
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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04-02-2015, 06:24 PM
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#6
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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it is the dealer who deals with montana, not the customer. if you have issues, go through your dealer.
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04-03-2015, 04:19 AM
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#7
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Montana Fan
Join Date: Jan 2015
Location: Maryville
Posts: 144
M.O.C. #15933
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Well the Big Sky setting on the Dealers Lot that comes Standard with G Rated Tires has the correct decal on it, that states G Rated. When I owned the Heartland Landmark I would always deal with Heartland on items that I needed covered under warranty. So that is why I called Keystone.
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04-03-2015, 04:38 AM
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#8
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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If you have a major issue, it always used to be best to call Keystone first and then contact a dealer. In the past anyway, Keystone was somewhat more trustworthy and organized than some of their dealers.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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04-03-2015, 08:27 AM
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#9
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,707
M.O.C. #7992
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But the G rated tires are not standard on your rig. The spec's on the BS must warrant G rated tires! Jim
Quote:
quote:Originally posted by FordMan1966
Well the Big Sky setting on the Dealers Lot that comes Standard with G Rated Tires has the correct decal on it, that states G Rated. When I owned the Heartland Landmark I would always deal with Heartland on items that I needed covered under warranty. So that is why I called Keystone.
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__________________
2006 3000RK
2009 Ram 2500
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