New Owner 3721RL, Montana Rally, Goshen, Indiana

[pammer]

Hello All and Happy Memorial Day.

The new Montana 3721RL is scheduled to be picked up from the dealer on Wednesday, June 1. We are so excited to get it home and loaded up for a June 17 departure to Colorado, Wyoming, Idaho, Montana, and South Dakota. The "old" Montana High Country 323RL is unloaded and ready to be delivered to the dealer.

Another trip I would like to take is to the Montana Rally in Goshen, Indiana in September. I'm sure there are plenty of you out there who have been and are going in September of 2016. Are we too late to make reservations or is it first come first served? The rally sounds like a fun event and we would love to go. I, especially, (Pam) am interested in taking the Ladies Driving Class that is offered (has anyone done this)? I am terrified to pull these big homes on wheels and think I would really benefit from a class. We would really like to meet some of you fine folks as well. I hope we can make it happen.

UPDATE:
Wednesday has come and gone and still no new 5th wheel. Argh!

A part was needed for the suspension (a wet bolt, I think). Dexter is dragging their feet getting the replacement part out and apparently they may be sending a "Dexter Guy" out to do the replacement. We have also learned that there are some stress cracks in the fiberglass in the back cap in the groove under the window and we are waiting for Keystone to approve repair of that. We are trying to stay positive about the dealer and the rig but we are losing confidence. They didn't mention the stress cracks in the fiberglass...we just happened to hear about it from the service guys when we were trying to get ETA information on the part for the suspension. I'm starting to feel like they can't be trusted. I would hate to have this whole thing fall apart because we really like the 3721RL and would have to order one if this deal falls through. We don't have a lot of dealers to choose from out here in Albuquerque (that carry Montana).


UPDATE 6/6/16
Still waiting. Keystone factory rep got involved so part is supposedly on its way from Dexter. Keystone also approved 18 hours of labor to fix the stress cracks in the fiberglass but that will be done when we get back from our trip in June. We are supposed to leave on June 17...11 days from now...it's going to be close!

UPDATE 6/15/16
Well...it's a sad state of affairs here in New Mexico....Keystone and the dealer couldn't pull it off. We were down to the wire...1 part was missing from Keystone for the suspension (On 6/14/16)..dealer had the part overnighted, it showed up this morning (6/15/16) and, yep, you guessed it...the wrong part was sent. We had to call it because waiting for the right part to be shipped and arrive at the dealers would push our delivery date to Friday 6/17/16. We couldn't wait any longer. Montana High Country 323RL will be taking one more trip with us and the new Montana 3721RL will hang out at the dealer for 3 weeks while we are on our trip. So....we are reloading the 323RL with our belongings (yes, we emptied it completely) and we will leave on time Friday morning. We have not signed any papers yet, but we did put new Goodyear tires on the 3721RL (thinking we were being proactive and it would be one less thing we would have to do before we left in the new 3721RL). Needless to say we are very disappointed but we will not let this ruin a perfectly good vacation. Maybe they will be done with it when we get back...I can only hope.

Update: July 13, 2016
New Montana is home with us now. PDI took us 5-1/2 hours. We found several things that needed to be fixed while we were there. There are still a few issues that we need to figure out...the day after we got the new unit, it had to go back to the dealer to figure out why the inverter wouldn't work (wired wrong), we hate the whisper quiet air but thanks to this forum we have ordered new vents so that hopefully will help with cooling. We finally have it home and we hope to get all of the bugs worked out before our next trip.