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12-05-2019, 07:56 PM
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#1
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Montana Fan
Join Date: Sep 2015
Location: Eureka Springs
Posts: 432
M.O.C. #17829
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Dish service
I have a Dish Outdoor account for my fifth wheel. When I change locations I call in and they change the local stations based on the zip code I’m at.
Today, I came in, turned on the television and no local stations. I contacted Dish who informed me that they now required a physical address (not just the zip code) in order to activate local stations. I provided them with the RV park’s address, they reactivated the local stations and charged me $17.41.
Has anyone else experienced this with their Dish service?
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12-05-2019, 08:03 PM
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#2
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Seasoned Camper
Join Date: Mar 2018
Location: Lincoln
Posts: 69
M.O.C. #21450
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You talked to someone who thought you had a house account. You need to tell them it’s an “outdoor” or “rv” account. No charge for an address change on those. And a zip code is good enough.
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Dale and Char Scott
2012 F350 6.7L
2018 Montana HC 380TH
Snowy
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12-05-2019, 08:32 PM
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#3
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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I always work my way thru the menu till I can get someone in tech support and then tell them I'm an RVer and give them the new zip code. If you have an S&B you may have just changed your home and billing address.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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12-05-2019, 09:45 PM
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#4
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Montana Fan
Join Date: Oct 2015
Location: Round Rock
Posts: 475
M.O.C. #17905
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I have called and "chatted"(online) to change locals many times and they always ask for my address, not just zip code. I have never been charged for this service. And I always tell them I am only changing my temporary address and not my billing address. I guess it matters who you talk to. Some are great, but most seem to be new and you have to help them thru the process. That's why I have started using the chat feature even though I hate all that typing. That $17 has to be a mistake!, I HOPE.
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Pete & Joan & "Honey" fur-baby.
2015 Montana 3611RL 2012 F350 6.7 DRW Lariat
Disc Brakes & Sailun 14 ply S637
6-pt Hydraulic leveling
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12-06-2019, 04:12 AM
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#5
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Montana Fan
Join Date: Dec 2014
Location: Traverse City
Posts: 149
M.O.C. #15913
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if you have the dish app. you can change location right from your phone and you dont have to talk to anyone. takes about 10 minutes and the local stations are live.
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2018 Ram 3500 dually
2014 3725RL
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12-06-2019, 05:59 AM
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#6
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Montana Fan
Join Date: Sep 2015
Location: Eureka Springs
Posts: 432
M.O.C. #17829
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Dick is right. They changed my “home service” address but not my billing address, to reactivate the local stations. The Dish representative stated that they had to have the physical address in addition to the zip code.
I’ll recontact them today.
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12-06-2019, 07:13 AM
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#7
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Montana Fan
Join Date: Oct 2017
Location: Fulton
Posts: 456
M.O.C. #20688
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Get the app it works great.
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Wayne & Malinda
2018 Montana 3731FL
MORryde IS/DiscBrakes
2017 F450 DRW KR 4x4
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12-06-2019, 07:58 AM
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#8
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Montana Master
Join Date: Oct 2006
Location: McKinney
Posts: 7,167
M.O.C. #6433
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Be sure to tell them it is your RV. They have never charged me any extra as my account includes locals.
I never worry about looking up the true physical address. If they ask I just say 100 highway 123, zip 12345 (what ever the nearest highway and zip is). That satisfies them.
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Bill & Patricia
Riley, our Golden
2007 3075RL (recently sold, currently without)
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12-06-2019, 11:18 AM
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#9
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Montana Master
Join Date: Apr 2006
Location: Mesa az
Posts: 2,952
M.O.C. #5651
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I don't subscribe to local channels, but still must change address to get the right 'guide' time zone. I wonder if the app would work for me? Anyone have an idea?
__________________
Tom and Gail
2013 Mountaineer 362
2012 Silverado 2500
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12-06-2019, 11:27 AM
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#10
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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One thing you should know, if you have a traditional Dish account ( not pay as you go) the Dish app won't work to change the locals.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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12-06-2019, 01:56 PM
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#11
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Montana Master
Join Date: Jul 2010
Location: Lake Havasu City AZ.
Posts: 1,811
M.O.C. #10552
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Yep get the app works wit the RV pay as you go.
__________________
Wayne and Ann Moore
2015 Ford F-350 King Ranch
Firestone air bags, bed saver.
Add 40 GAL tank in bed.
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12-07-2019, 08:40 AM
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#12
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Montana Master
Join Date: Feb 2007
Location: San Jose
Posts: 526
M.O.C. #6790
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I use the app. I had work good up until October. I received an email that Dish was going to send me the new Voice Remote. Then I received the email that it was shipped. It was shipped to the last place that I had stayed and had activated the satellite. Then checking the address to where it was sent, it was not even the address where I was staying. It was sent to the CVS way down the road. My billing address got changed some how. Had to call Dish to get it straighten out.
__________________
2006 Montana 3650RK with Improvements.
2014 Ford 6.7L PSD 4WD CC LB Dually & Hadley's.
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12-07-2019, 09:00 AM
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#13
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Montana Master
Join Date: Sep 2017
Location: Willis
Posts: 896
M.O.C. #20587
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Quote:
Originally Posted by GregN
I use the app. I had work good up until October. I received an email that Dish was going to send me the new Voice Remote. Then I received the email that it was shipped. It was shipped to the last place that I had stayed and had activated the satellite. Then checking the address to where it was sent, it was not even the address where I was staying. It was sent to the CVS way down the road. My billing address got changed some how. Had to call Dish to get it straighten out.
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It looks like such a PIA to do this. We're new to 5th wheeling and really new to Dish in the RV. We just like to watch a little local news when we wake up mostly for weather forecast. And a little Fox News b4 retiring. If we have good cell service, the weather forecast is a no brainier with Weather Underground or WeatherBug.
__________________
2018 Montana 3791RD (SOLD)
2017 Ram 3500 DRW 6.7 Cummins Aisin, B&W RVK3600 (SOLD)
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12-07-2019, 10:03 AM
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#14
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Montana Fan
Join Date: Sep 2015
Location: Eureka Springs
Posts: 432
M.O.C. #17829
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I followed up with Dish: they stated that my Outdoor account didn’t have a “home service address” hence the need for the physical address. They couldn’t explain why I’ve been receiving local stations in Arkansas for the past two years. They did credit the $17.41 to my next autopay bill and they didn’t change my billing address.
I fulltime and only have the one Dish Outdoor/RV account; so, I’ll give the app a try. Appreciate all the feedback.
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12-07-2019, 10:16 AM
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#15
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Montana Fan
Join Date: Oct 2015
Location: Round Rock
Posts: 475
M.O.C. #17905
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Quote:
Originally Posted by Razrbk
I followed up with Dish: they stated that my Outdoor account didn’t have a “home service address” hence the need for the physical address. They couldn’t explain why I’ve been receiving local stations in Arkansas for the past two years. They did credit the $17.41 to my next autopay bill and they didn’t change my billing address.
I fulltime and only have the one Dish Outdoor/RV account; so, I’ll give the app a try. Appreciate all the feedback.
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Just curious, have you been in Arkansas for the last 2 yrs? I would love to keep my Austin locals everywhere we go and not have to hassle with calling/chatting to get locals where I actually am camped.
__________________
Pete & Joan & "Honey" fur-baby.
2015 Montana 3611RL 2012 F350 6.7 DRW Lariat
Disc Brakes & Sailun 14 ply S637
6-pt Hydraulic leveling
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12-07-2019, 02:44 PM
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#16
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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look up https://www.dishformyrv.com/
I use that and the app it is real easy to keep billing address and change location for local channels
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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12-07-2019, 03:23 PM
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#17
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Montana Fan
Join Date: Oct 2015
Location: Round Rock
Posts: 475
M.O.C. #17905
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Quote:
Originally Posted by jeffba
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That app is only for "Pay as you go", not for us S&B users who carry a box from home and a Tailgater. If we go fulltime I'll definitely go that route. As for now no need for two Dish plans. $$$
__________________
Pete & Joan & "Honey" fur-baby.
2015 Montana 3611RL 2012 F350 6.7 DRW Lariat
Disc Brakes & Sailun 14 ply S637
6-pt Hydraulic leveling
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12-08-2019, 09:20 AM
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#18
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Montana Master
Join Date: Jul 2010
Location: Lake Havasu City AZ.
Posts: 1,811
M.O.C. #10552
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What BB-TX said. If you travel a lot then the app is the way to go. Never have to talk to anyone. In most cases when you open the all it knows where you are and uses that address.
__________________
Wayne and Ann Moore
2015 Ford F-350 King Ranch
Firestone air bags, bed saver.
Add 40 GAL tank in bed.
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