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The retraction
None of us are perfect neither people or companies. Depending on who you talk to, the problem lies here or there. Since I am not a judge or jurist, I am not interested in fixing absolute blame. I am interested in making repairs and getting down the road.
Everyone is trying to make that happen; my repairman, the dealer supplying the tank.....and Keystone, I am pleased to report. Using the measurements, Keystone located the correct tank and is having it sent by overnight to the dealer to be picked up and installed by the repairman. All this should conclude in the next couple of days.
Keystone's representative called me to address the issue and assure me that they would expedite the shipment of the tank at Keystone's expense. They had read my earlier post and were apologetic. Based on the circumstances, this is the best outcome possible. I am grateful to all parties concerned, especially Keystone for providing an expedited solution.
No one can promise perfection, but we can all provide correction. Keystone has certainly provided correction and hopefully so have I.
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