Customer Bill of Rights
Dear Keystone:
I think customers should have a bill of rights.
1. The right to go into any service center at any dealer and expect to get repairs done. They are Mobile Homes, after all. Not all issues happen within reach of home and we don't all stay in the same home forever.
2. When an issue arises that your warranty service sees as an issue, they should make the repair without issue (for instance the plastic underlayment that is coming lose because not enough glue was used, or the wire troughs that everyone repairs) even after the warranty period.
3. Keystone should publish a list of known issues on their websites with information on how to fix it ourselves or where to go to fix it.
4. Keystone should have a program to assure dealer competency. Many of the issues seen on this forum are a result of poor dealer follow through.
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Ron and Terrie Ames - MOC #1920/KF0NTA
2021Montana 3230CK Super Solar Legacy Package
2021 Ram 3500 Laramie Longhorn, BIM Charging
4x4, SRW, LB, Crew Cab, Pullrite 3900 Hitch
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