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Ours came with a rack. It was hidden in a book in one of the cabinets. They did not tell us about it during our PDI and we didn't know to ask about it. Several weeks later as we were rooting through cabinetry we found it. We didn't miss it because we are NOT familiar with the convection cooking style and still favor the oven - something about old dogs and new tricks. But I hear if we ever get it figured out, we'll be glad we did.
The prior owners probably put it in a safe, out-of-the-way place. The place is so effective no one can find it.
I am pretty sure a replacement can be found online. Locate the model number then try a search.
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