I had a tour of the service center today, Customer service, parts, shipping and the service center is all in one building for "all" keystone products. It is a very well run operation and a order "received" by Keystone will be shipped within two days and if back ordered the dealer will be advised. It would be a good idea to get the order number from your dealer when they place the order. We are sure all the dealers have a very efficient parts department. However it will not hurt to follow up yourself if weeks go by and no part arrives.
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