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08-26-2013, 09:31 AM
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#1
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Montana Master
Join Date: Nov 2004
Location: Arnold
Posts: 1,200
M.O.C. #2586
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Marathon, AGAIN
Dear friend and MOC member just called me re. a Marathon tread seperation and Mountaineer body damage. Was on the roadside waiting for service call! Question: Contact info for Goodyear for claim and recourse...tire and 5ver damage. Know it's been discussed before but wanted to help him w/specific ino. They're in NC, on the way home to Myrtle Beach area. Thanks much. Post or PM.
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08-26-2013, 09:41 AM
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#2
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Montana Master
Join Date: Nov 2004
Location: Arnold
Posts: 1,200
M.O.C. #2586
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Talked to Tredit and got # for Goodyear Warranty. Should be good, but any suggestions or experience appreciated!
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08-26-2013, 09:55 AM
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#3
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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From everything I have read on the forum, I believe contact should be with Goodyear. Evidently, different success and failure stories are out there. From what I gather, they need to keep the tire and document the damage. Hopefully Goodyear will do the right thing.
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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08-26-2013, 10:04 AM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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As long as they've got the tire they should be treated fairly. Goodyear customer service is who to call: Call us at the Goodyear Customer Assistance Center: 1-800-321-2136. Monday - Friday 8:30 AM - 5:00 PM ET.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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08-26-2013, 10:25 AM
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#5
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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keep the tire...goodyear will want to have it sent to them.
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08-26-2013, 10:30 AM
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#6
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Montana Master
Join Date: Feb 2007
Location: Fayetteville
Posts: 2,351
M.O.C. #6831
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Strange things has happen today. This AM I went to my local tire guy to get a tire plugged and a couple returning to FL with a Mountaineer (not a MOC'er yet) was pulling into to the tire shop's driveway. All of a sudden they stopped with the back end of their unit in the highway. He told me his trailer brakes locked on him. I immediately saw the plug on his kill switch had pulled out. Reinserting this for him the brakes unlocked. He had two ST tires to blow (not Marathons)with body damage. He was at the dealership to get replacements. After some discussion with him he decided on BF Goodrich Commercial ATs. The ST tires were some brand I have never heard of. I gave them my card and invited them to join the MOC. Hopefully they will because I spoke to them on the same topic as mentioned above.
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08-26-2013, 02:15 PM
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#7
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Montana Master
Join Date: Nov 2004
Location: Arnold
Posts: 1,200
M.O.C. #2586
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Post script!!! Dick called back and after having the spare installed by road service, they only made it 20 mi. before Marathon on the other side let go and destroyed the driver side rear!!! They were waiting, AGAIN, for roadside assistance and a tire, since they'd already used the spare?! What luck?! Gave him Goodyear Warranty # and he was calling while waiting for service. He'd been checking tire pressure regularly, but tread seperation doesn't seem to care?!!! Bummer!
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08-26-2013, 04:43 PM
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#8
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Marathons can be a thrill a minute.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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08-26-2013, 04:56 PM
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#9
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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I did't want to chance this happening to us and replaced mine at 200 miles. No problems at all with the Duravis R 250s.
Best of luck to your friend Dick & hope he has exhausted his allocation of bad luck.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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08-26-2013, 04:56 PM
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#10
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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I did't want to chance this happening to us and replaced mine at 200 miles. No problems at all with the Duravis R 250s.
Best of luck to your friend Dick & hope he has exhausted his allocation of bad luck.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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