Not Frustrated with Keystone after all

[jliveit]

Well the follow up to my frustrated with Keystone is it turned out it was not Keystone after all. Two months after we took delivery of our ordered 2011 324RLQ and while in Florida for the winter and finding 2 obvious repairs and a flat spot in the mold on the front cap and a call right away to Keystone I was told to have out dealer kook at it to see if it could be repaired. We called our dealer after talking to Keystone and said we would stop by on our way back from Florida at the end of March for them to look at. March 21st we arrived at our dealer and the owner and his technician looked at it and said it would need to go back to the factory as it would need a new front cap and would get right on it. After a month went by and we had not heard anything we called our dealer. Dealer said he had not heard anything and would follow up and call us. A couple weeks later and not hearing anything we called again and same answer. This kept up for over two and a half months and the last time I called the dealer was told that Keystone said it was not life threating or leaking and they were still working on it. So now we are starting to loose hope and a whole lot upset and place a call to Keystone. The lady we spoke to (Michelle} was very helping and after checking could not find any correspondence from the dealer in regards to our front cap issue. Now we are really p***** off that for the past 8 months nothing has been done. Well with Michelle's help and within 5 days she had us to a repair shop within 30 miles of us and connected with a different dealer and a order for a new front cap and from what we understand will be installed at this dealer 30 miles away.

Moral of the story choose your dealer more carefully than we did.