You might want to crawl underneath the rig and record what is on the axle "tag" (a metal band, like a bracelet, on each axle). Then call Al-Ko and ask them what the story is. The number is in your Owner's Manual, or will be given to you by Keystone Customer Service. They will probably refer you to Al-Ko anyow. I don't have the Al-Ko number handy...we are not at the rig this evening.
As an aside, I've found it lots easier and qicker to call Keystone rather than writing them an e-mail...quicker, and a certain response.
Best.
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