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10-10-2011, 04:30 PM
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#1
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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DOMETIC MICRO/CONVECTION OVEN QUESTION
Okay, so we have had our rig for over 2 years and this past weekend was the first time we used the convection portion of our Dometic DOTRC17BC Micro/Convection oven. The directions for convection cooking state to use the cooking rack when using the convection oven. Our rack for convection cooking is round and has 3 legs. When we went to use the rack we noticed that one leg was shorter than the other two which means whatever you put on it will not sit level in the oven. So the question is, is there a reason for this or did we just get a defective rack?
Jack
__________________
Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's  ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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10-10-2011, 05:32 PM
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#2
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Montana Master
Join Date: Dec 2004
Location: Omaha
Posts: 2,076
M.O.C. #2780
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Mine is the same--i called the company and they said it was supposed to be that way. I never have had "funny" results using it and I use it frequently. worked for a cake--I think because the carosal (sp) goes around it works
__________________
Paul and Jan Kelpe
2014 Big Sky 3150RL
2015 GMC Denali, Duramax/Allison
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10-11-2011, 02:18 AM
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#3
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Montana Master
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
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There are white rubber tips on our legs. We just adjust the tips so all are even. Larry
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10-11-2011, 01:39 PM
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#4
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Montana Master
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
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Hi
We didn’t know you were supposed to use a “Rack”. We just put an oven rated cooking dish on the carousel and it seems to work ok.
Phil P
__________________
2009 Montana 3665RE
2009 Duramax 3500 DRW quad cab
personal web page https:// www.sallyscoffees.com
If you get a page not available then remove the "s" after HTTP
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10-11-2011, 06:13 PM
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#5
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,707
M.O.C. #7992
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No, it is pretty clearly stated in the directions on ours to use a rack. Jim
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2006 3000RK
2009 Ram 2500
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10-12-2011, 01:49 AM
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#6
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Montana Master
Join Date: Dec 2004
Location: Omaha
Posts: 2,076
M.O.C. #2780
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There are diagrams in the instruction book as to when to use the rack and when not to and when to use the metal tray, vs. glass, etc. Depends on weather you are using micro or convection cooking
__________________
Paul and Jan Kelpe
2014 Big Sky 3150RL
2015 GMC Denali, Duramax/Allison
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10-12-2011, 03:22 AM
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#7
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Montana Master
Join Date: Oct 2007
Location: Land O Lakes
Posts: 2,751
M.O.C. #7753
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Since we are on micro/convection #4 we have acquired several metal pans and racks. All our racks are level, all legs same length. Since we have gotten a surge suppressor we haven't lost another oven. The microwave never failed to work but the convection part of the oven has failed 3 times. We use the convection very often and are very satisfied with it.
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10-12-2011, 03:39 AM
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#8
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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My understanding (based on what the DW tells me!) is that when using the convection part of the oven, a metal rack is used to elevate the item so that the heat can surround the item that is being cooked. It is very important that she follows the listed procedures next month so that our pumpkin pies turn out correctly for Thanksgiving. I trust she will do it properly, since I will be outside watching ball games and know better than to check on her or question her!!  I am thankful that I do not have Thanksgiving cooking duty and am really thankful that I don't have to worry about glass trays, metal trays, cooking instructions, etc. etc.
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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10-15-2011, 04:38 PM
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#9
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Seasoned Camper
Join Date: Mar 2008
Location: Nanaimo
Posts: 64
M.O.C. #8298
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Gee Jack just park on a slop to level them out Ha Ha.
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10-16-2011, 05:06 AM
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#10
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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Quote:
quote:Originally posted by Rick
Gee Jack just park on a slop to level them out Ha Ha.
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Now why didn't I think of that 
Jack
__________________
Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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10-16-2011, 05:09 AM
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#11
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Montana Master
Join Date: Sep 2004
Location: Leona
Posts: 6,382
M.O.C. #2059
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Well, you got me curious, so I looked. Our tips are black. Our three legs are even. Our convection works great after we learned a few tricks. We rarely use the propane oven. Transition to and outcome of the convection oven is very satisfactory.
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10-16-2011, 07:22 AM
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#12
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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Well tomorrow I am going to call Dometic and see if they are still sticking with their story of "that's the way its suppose to be". Ours does have white rubber feet, but if you extend the one to make it even with the others it just goes back into place once you put weight on the rack. We really like the convenience of the convection now that we have started using it. I guess as the final option, I can always cut the other 2 legs to make the rack set evenly.
Jack
__________________
Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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10-16-2011, 02:17 PM
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#13
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,659
M.O.C. #9969
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Jack, let us know what you find out. We too have been thinking of shortening the other 2 legs. If you do a Pizza all the topping tend to run to the low side and off onto the glass plate and generally make a mess (don't like cleaning up messes). BIL just bought a new 3402 and their rack is level. Do like the convection tho.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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10-16-2011, 04:11 PM
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#14
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Montana Master
Join Date: Aug 2008
Location: Shelburne
Posts: 688
M.O.C. #8693
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Ask for Rory at Dometic. A straight shooter who helped us out at the '09 and '10 rallies.
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10-17-2011, 08:17 AM
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#15
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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Well I called Dometic this morning (800) 544-4881 about our lopsided convection rack. The lady I spoke to, Sandy, certainly didn't think it was normal. She quoted me a price of $33.12 for a replacement. Then I played my sympathy card and let her know that even though the oven was 2 1/2 years old we had only just used the convection portion and rack for the first time a couple of weeks ago. I told her that I thought it was a defective part and that the warranty for the oven is 3 years. She must have agreed because she is sending me a replacement free of charge. Hopefully the new one is not lopsided. Time will tell.
Jack
__________________
Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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10-24-2011, 06:01 PM
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#16
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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Just to update all of you, we received our new rack for the convection oven today and lo & behold all 3 legs ore the same length. Guess the one that came with the rig was defective and got past the QA inspection.
Jack
__________________
Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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10-24-2011, 06:13 PM
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#17
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Montana Fan
Join Date: Jan 2008
Location: Windsor
Posts: 462
M.O.C. #8057
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So are you making pumpkin pies for the next rally competition???
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10-25-2011, 04:28 AM
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#18
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,659
M.O.C. #9969
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Well all our legs are the same now, as I shorten the other two lastnight. Wonder if they thought things would cook better with a slight angle? Problem we had was with things like pizza, sauce would tend to run off the low side and some times even had trouble keeping the pan on the rack. So now problem solved.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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10-25-2011, 07:16 PM
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#19
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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Quote:
quote:Originally posted by Yamaha_Mama
So are you making pumpkin pies for the next rally competition???
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No pumpkin pie, but maybe a cherry pineapple dump cake
__________________
Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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10-25-2011, 07:19 PM
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#20
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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Quote:
quote:Originally posted by mhs4771
Well all our legs are the same now, as I shorten the other two lastnight. Wonder if they thought things would cook better with a slight angle? Problem we had was with things like pizza, sauce would tend to run off the low side and some times even had trouble keeping the pan on the rack. So now problem solved.
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Michelle & Ann,
That was my next choice if Dometic wouldn't step up. I could only imagine how a cake or pie, like pumpkin would have come out on that uneven thing 
__________________
Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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