Warranty work or paid for work, if you do not buy your unit from them, MANY dealers will do the work, but, you MAY be put on the back burner, it may take WEEKS to get your unit on the road. Al and I have been in any number of dealerships where it is CLEARLY posted on the wall, OUR BUYING CUSTOMERS will be fixed first, or words to that effect.
That said, Keystone and Montana service department have been quite helpful any number of times getting a MOC member assistance while they are away from their home base/selling dealer.
I have opinions about the explanation you received, or walked away with, but, will keep the rest of them to myself.
Good report, thanks for posting it.