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08-30-2014, 05:23 PM
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#1
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Montana Master
Join Date: Jan 2013
Location: Bridgewater
Posts: 1,196
M.O.C. #13166
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Fantastic Fan
I just want to give a shout out to the customer service I got at Fantastic Fan. We bought our 2010 Montana last year in March and right away I noticed the bathroom fan was making more noise than the kitchen fan. I pulled it apart and tried lubing the shaft, thinking that would quiet things down, but it didn't. So this year, after some prodding from my better half, I phoned Fantastic Vent and told them of my concerns. The wonderful woman there, Sharon, told me that for just the cost of shipping (12.95) they would send a new fan, bowtie, and motor assembly. I told her that I bought the camper used and that I had read somewhere the warranty was for 2 years, basically trying to convince her that I should be responsible for repairs (what's wrong with this picture?). She mentioned that the 2 year warranty had been extended to 7 years and all I had to pay was shipping. She asked what year the camper was and what model series the fan was. She wasn't interested at all in any proof of anything I was telling her. Amazing. Especially this day and age. Anyway, I got the assembly last week and put it in while camping last weekend, and it fixed the problem, as expected. But, what a great company and easy experience. I had heard they were good there, but never expected this kind of service. Outstanding.
__________________
2010 Montana 3455SA, Mor/Ryde pin, wet bolts, TST 507, Progressive HW50C, GY G614
2019 Silverado D/A 3500HD LTZ DRW CC
B&W Companion
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08-30-2014, 07:25 PM
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#2
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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They have always been great. Sold a few years ago and people were concerned service would change. It's reports like yours, that proved otherwise. I have three in my Montana and they run all year long. Great product, great service!
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08-30-2014, 08:41 PM
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#3
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Montana Master
Join Date: Mar 2013
Location: Hanover
Posts: 1,471
M.O.C. #13325
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I've had great experience with them, LCI and a few other component makers. Shame we don't get the same support from the end product makers.
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08-31-2014, 03:47 AM
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#4
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Montana Master
Join Date: Jun 2004
Location: Benson
Posts: 3,121
M.O.C. #1658
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They have always had outstanding service. There was never any mention of warranty time before Camco bought them.
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08-31-2014, 03:51 AM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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They have always been good, and guess they are still that way after changing ownership.
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Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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08-31-2014, 05:00 AM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Glad to hear the change in ownership hasn't changed things. That was a concern.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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08-31-2014, 10:07 AM
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#7
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Montana Master
Join Date: Oct 2013
Location: Ogden
Posts: 638
M.O.C. #13862
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How much did it cost to send the old unit back to them, or did they cover that too?
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08-31-2014, 10:09 AM
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#8
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Montana Fan
Join Date: Jun 2011
Location: Aptos
Posts: 427
M.O.C. #11462
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Thanks for the heads up on the warranty extension. I have a problem with the hatch not opening. When I called, they told me to try a couple of things, but no go. This must of have been before they extended the warranty period. I will call Tuesday and see if they can help me. This site is so valuable to all for ideas, information and updates. Thank again.
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08-31-2014, 02:52 PM
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#9
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Montana Master
Join Date: Nov 2004
Location: Oak Harbor
Posts: 1,530
M.O.C. #2471
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Had a problem with one on our previous Mountaineer. Contacted them and they sent the replacement parts and step-by-step, easy to follow instructions for the fix. What a great company. As mentioned in this thread, too bad not all are like this.
Jack
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Previous:2004 Mountaineer 325FKBS,2010 Montana 3455SA Now:2018 Bighorn 3575EL (SOB's ) Res. Fridge,W/D,Disc Brakes,Water Softener,Dish Tailgater PRO,LioN Batts, several mods.
2021 RAM 3500 Laramie.... "LOADED", 4x4, SB H.O. 6.7L, Aisin Trans, PullRite Super Glide Hitch, 52 Gallon Titan Fuel Tank.
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09-01-2014, 02:01 AM
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#10
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Montana Master
Join Date: Jan 2013
Location: Bridgewater
Posts: 1,196
M.O.C. #13166
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Quote:
quote:Originally posted by Mark N.
How much did it cost to send the old unit back to them, or did they cover that too?
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They didn't even want the old unit. I still have it. My suspicion is that the fan itself is warped, causing the noisy operation. That's what I was looking to replace when I called. But they told me they sold the motor, fan and bowtie as an assembled unit. So, now I have a spare variable speed DC motor.
__________________
2010 Montana 3455SA, Mor/Ryde pin, wet bolts, TST 507, Progressive HW50C, GY G614
2019 Silverado D/A 3500HD LTZ DRW CC
B&W Companion
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09-01-2014, 03:44 AM
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#11
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Montana Master
Join Date: Aug 2004
Location: Livermore
Posts: 5,146
M.O.C. #1920
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They were great six years ago when they had a gasket issue. I haven't had a problem in our new unit. Beside good customer service, they have a good product.
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Ron and Terrie Ames - MOC #1920/KF0NTA
2021Montana 3230CK Super Solar Legacy Package
2021 Ram 3500 Laramie Longhorn, BIM Charging
4x4, SRW, LB, Crew Cab, Pullrite 3900 Hitch
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09-01-2014, 03:50 PM
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#12
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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We liked the one that came with our Montana, we bought another for the bedroom. Reports like these and our experience with the product keep us buying again and again. Keep up the good work Fantastic Fan!!
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2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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09-04-2014, 06:26 AM
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#13
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Montana Fan
Join Date: Feb 2014
Location: Winnipeg
Posts: 210
M.O.C. #14048
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Our Mountaineer came with Maxx Fan which I believe is a different company. They have the rain sensor which I didn't want as weput vents on anyway. Previous Cougar had fantastic fan which was reversible and had temp sensor. Would have preferred these options over rain sensor. Max doesn't have these features
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Bruce & Lori & Charli our 60# lap dog
2017 F350 Lariat, 6.7L, 6 1/2' box, Reece 18k Elite
2015 Mountaineer 331RLT, Dual pane windows, Dual A/C, Fireplace, 5th Airborne Sidewinder, Sailun tires.
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09-04-2014, 12:10 PM
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#14
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Montana Master
Join Date: Jan 2013
Location: Bridgewater
Posts: 1,196
M.O.C. #13166
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The Fantastic Fan 6000 series, which I have, has a rain sensor that can be shut off. It is not reversible, but I think the 7000 series is. The 6000 has a temp sensor and runs on auto based on temp.
__________________
2010 Montana 3455SA, Mor/Ryde pin, wet bolts, TST 507, Progressive HW50C, GY G614
2019 Silverado D/A 3500HD LTZ DRW CC
B&W Companion
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