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Old 10-29-2016, 04:48 AM   #1
1retired06
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Thumbs up to lippert

LCI retract button would not come on without multiple attempts. Called my dealer (usually good) for some advice. Told me to bring the rig in. Figuring it was the control pad asked if they could order one. Nope, had to see the fiver, two week delivery time plus $375 if that was the issue. And not sure which part to order without seeing. Called lippert customer service, passed to technical support, we did a great diagnostic process over the phone, determined it was the pad, was passed to parts, talked with a knowledable lady, who confirmed only one pad for the six level hydraulic system, She placed the order for me, 3day delivery UPS, $206 plus shipping. Then received an email confirming the order and tracking number along with her phone number if I had any problems and reminding me the new pad would have to programmed and to call if I needed help with that.
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Old 10-29-2016, 06:47 AM   #2
DQDick
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They've always treated me right. One of the better customer service operations.
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Old 10-29-2016, 07:23 AM   #3
jcurtis934
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Good work mike. You get a gold star for seeing around the roadblock and dealing effectively with your issue. It's great when companies react like this with folks that use the product. John
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Old 10-29-2016, 09:13 AM   #4
Rondo
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Not the difference between the dealer and his price and the Lippert expert advice and their price for the same identical unit. I've had nothing but great service from Lippert/LCI when I needed it. Had a level-up that would not work at all. Called Lippert, talked to tech support and they talked me through everything to check. Come to find out the dealer had put in a faulty battery and that was the cause. Great service from Lippert and my dealer does super work also whenever needed. The dealer's service department is one busy place and at times it may be a week or so to get things done but we arrange things so we won't be needing the Monte during that time and everything works out for both of us!
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Old 10-29-2016, 03:56 PM   #5
Jay Bird
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LCI Is great to work with.
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Old 10-29-2016, 05:58 PM   #6
K0LCB
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Lippert has always treated me right
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Old 10-29-2016, 06:47 PM   #7
Joe in Texas
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I had the same experience with LCI over a holiday weekend.

The tech talked me thru getting the levelers up to move and then had me call him when I was read to set up for the next stop.
Tuesday morning he shipped in 24 hours express delivery to my next stop. Had me call again for him to walk me thru installing the pad.
Then had me stop by the service center in Goshen for them to check everything out.
Great people to work with.
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Old 10-30-2016, 02:29 AM   #8
WeBeFulltime
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I have only had to call them one time but also had a very pleasant experience. Top notch professional service!
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Old 10-30-2016, 04:14 AM   #9
JandC
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Good information to file away, sounds like Lippert responds very well to customers. Of course that is just like an RV dealer to jack up the price of a part 60-70% plus make money off their labor.
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Old 10-30-2016, 05:29 AM   #10
jimcol
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Just remember that dealer has to pay for the parts to sit on his shelf so he has what you need when you need them. (I know not this part as the OP said the dealer would have to order it but they stock many other parts.) He also has to pay for the lot, showroom, heating and cooling, and all other maintenance on the property. To the best of my knowledge Lippert does not have such a public point of presence. If it is so easy to make money in this business you would see a dealership on every corner. I don't begrudge anybody making money. It is up to me the consumer to figure what is a fair amount.
Quote:
quote:Originally posted by JandC

Good information to file away, sounds like Lippert responds very well to customers. Of course that is just like an RV dealer to jack up the price of a part 60-70% plus make money off their labor.
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Old 10-30-2016, 05:44 AM   #11
hybridhauler
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The guys at Lippert has a great Technical Service Department. I once had a keypad and module failure and the guys walked me thru thu the process of raising and lowering my jacks using the hydraulics available on the slides. Since the keypads are a point of failure, I keep a spare in my tool kit.
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Old 10-30-2016, 12:58 PM   #12
mjammersc
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I had an issue with a drifting slide and Lippert cane out to the rally site and did a check and confirmed a bad hydraulic ram. They had me take it to their shop and a little over 2 hours later I was on my way.
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Old 10-31-2016, 01:08 AM   #13
Phil P
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Hi

Big change in 2009 when I ask for help the sent me to a phone extension that didnít answer except with a machine so left a message several times over a couple of months and never got a call back.

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Old 10-31-2016, 03:06 AM   #14
JandC
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Quote:
quote:Originally posted by jimcol

Just remember that dealer has to pay for the parts to sit on his shelf so he has what you need when you need them. (I know not this part as the OP said the dealer would have to order it but they stock many other parts.) He also has to pay for the lot, showroom, heating and cooling, and all other maintenance on the property. To the best of my knowledge Lippert does not have such a public point of presence. If it is so easy to make money in this business you would see a dealership on every corner. I don't begrudge anybody making money. It is up to me the consumer to figure what is a fair amount.
Quote:
quote:Originally posted by JandC

Good information to file away, sounds like Lippert responds very well to customers. Of course that is just like an RV dealer to jack up the price of a part 60-70% plus make money off their labor.
I understand and agree with everything you said. Except in the original post it didn't sound like his dealer had these control panels sitting on the shelf as stock and was instead ordering the exact part with a 2 week wait. The mark-up sounded pretty extreme to me.
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Old 10-31-2016, 05:57 PM   #15
Bama Camper
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Quote:
quote:Originally posted by 1retired06
... we did a great diagnostic process over the phone, determined it was the pad,
So, was the diagnostics correct; did the new pad work?

They have been responsive when I called also, good customer service. However, I've noticed some techs there are better than others.

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Old 11-01-2016, 01:59 PM   #16
PackerFan
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We stopped at Lippert right after the National Rally and had their aluminum steps installed on our rig. While we were there I mentioned that the handle on our Emergency Escape window was broken and since they made the window was there anything they could do about it. They called over to the window section and had a window tech sent right over and he replaced the latch on our window at no cost. While the tech was working on the window I was chatting with him about how the latches on the escape windows are such a problem with a lot of MOC members and others. He handed me 4 extra latches and the rivets and said have a nice day. Have to completely agree that Lippert is GREAT to work with!!

Hint, Hint to next years National Rally Wagon Masters! Maybe we can get a case of these latches and put one in each of the welcome goody bags!!

By the way, We really love the new steps too. Sure beats the heck out of the old Junky Hickory steps!!
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Old 11-01-2016, 05:25 PM   #17
1retired06
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Quote:
quote:Originally posted by Bama Camper

Quote:
quote:Originally posted by 1retired06
... we did a great diagnostic process over the phone, determined it was the pad,
So, was the diagnostics correct; did the new pad work?

They have been responsive when I called also, good customer service. However, I've noticed some techs there are better than others.

Yup.
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