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04-04-2017, 06:51 PM
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#1
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Montana Fan
Join Date: Jun 2011
Location: Aptos
Posts: 427
M.O.C. #11462
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Poor followup service
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04-05-2017, 09:12 AM
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#2
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Thanks for the headsup on this business.
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04-05-2017, 01:25 PM
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#3
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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That is fairly common when purchasing from a vendor at a rally
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04-05-2017, 07:01 PM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Thanks for the heads up!
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04-05-2017, 07:35 PM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Good info to know
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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04-06-2017, 05:13 AM
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#6
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Montana Master
Join Date: Sep 2014
Location: Full Timer In Naples, Florida
Posts: 1,049
M.O.C. #15731
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I will usually look around at shows and then order from amazon or any online store with a return policy that is customer favorable. So any problems you can send it back. If its an install i go to my local rv dealer. Yes you will probably pay more but you also will have less to worry about. Shows are more about selling and not much on servicing. Sorry to hear about you issue and hope you can get it resolved.
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04-06-2017, 08:03 AM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We purchase through a dealer or get the part when we are at the fall rally. Except for the most minor all our repair and service is done by a dealer or extended warranty. We do have the advantage of being close enough to the fall rally to go every year were there are plenty of qualified repair facilities in the area. since 2006 and two Montana we have had plenty of opportunities to use the Factory warranty, vendors warranty and extended warranty. We have not had a problem except for wait time and that has not been to bad. Failed holding tanks have been our major failure's in both of our Montana's . We also had frame flex in the 2006 and side wall movement in both Montana's. Like others here we use these Montana's hard.
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04-06-2017, 11:06 PM
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#8
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Montana Fan
Join Date: Jun 2011
Location: Aptos
Posts: 427
M.O.C. #11462
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Well, here is the update on the weingard Rayzor. I called Weingard and spoke to them about my situation. First they were sympathetic about my experience. Second, the dealer had sent my information to a wrong email address??? Third, never heard from the dealer after Weingard called them to get clarifications??? Weingard is sending me a new replacement and no ransom is needed for the exchange. They will pay freight both ways. Also, Weingard will pay for 1/2 hour warranty work for a shop to remover/replace after its arrival.
The only reason I went along with keeping what was installed, was so I wouldn't have q patch on the roof while waiting to purchase somewhere else and maybe having a leak.
Really disappointed with RV Connection, Yuma, AZ, "Buyer Be ware".
Quoted $299 plus $100 install, after install invoice showed $399 plus $110 install, I missed the $110 GRRRrrrrrrrrrrrrrrrrr. I even worked with the $100 difference and still got bad follow up service. Seemed like nice people to work with.
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04-07-2017, 06:50 AM
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#9
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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There should be a lesson learned here.
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