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04-26-2011, 06:49 AM
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#1
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Montana Master
Join Date: Feb 2005
Location: Sioux Falls
Posts: 729
M.O.C. #3206
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Had repairs done by other vendors?
Has any MOCer had repairs done by others than Keystone dealers? We have a frame flex issue and no Keystone dealer with the experience or inclination to fix our unit- We do have an experienced vendor who can do the job, but Keystone is reluctant to send helpful details to my vendor- What experience has other MOCers had? HELP!!!!- THANX in advance for your input!! Don
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04-26-2011, 09:51 AM
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#2
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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I had wheel grease seal/ brake replacement done by Camping World under warranty. Keystone authorized it.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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04-26-2011, 02:34 PM
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#3
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Montana Master
Join Date: Jan 2006
Location: South
Posts: 2,499
M.O.C. #5140
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We see you are in South Dakota. Perhaps a call and subsequent authorized trip to Goshen is in order?
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04-26-2011, 06:31 PM
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#4
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Montana Master
Join Date: Feb 2005
Location: Haysville
Posts: 4,261
M.O.C. #3085
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Had my axles realigned by Atlas Spring and Axle here in Wichita ... Keystone paid for it. This may not be a good example as most dealers farm out their suspension work anyway. Few have the facilities or trained personnel for this job.
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04-27-2011, 06:34 AM
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#5
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Montana Master
Join Date: Nov 2002
Location: Oceanside
Posts: 20,028
M.O.C. #20
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Had our axles on a prior Montana realigned by a shop in Elkhart that Keystone recommended to me. We had to pay for it, though.
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04-27-2011, 09:10 AM
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#6
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Montana Master
Join Date: Feb 2005
Location: Sioux Falls
Posts: 729
M.O.C. #3206
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Our Monty has already had the Goshen experience- We are now out of warranty and are seeking Keystone assistance- We would appreciate if they would share their experteise(sp?) with our vendor but they are reluctant to do so- JHMO- Don
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04-27-2011, 11:28 AM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We have called Keystone and asked them to recommend a vendor/repair shop in the area we are in and have done that and paid...
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04-28-2011, 05:20 AM
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#8
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Montana Master
Join Date: Feb 2005
Location: Sioux Falls
Posts: 729
M.O.C. #3206
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Today, we will call Team Montana to request an approved vendor who can repair our frame failure- Seems redundant to secure their approval to have our repairs made- JHMO- Don
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05-05-2011, 04:08 PM
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#9
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Montana Fan
Join Date: Oct 2004
Location: San Jose
Posts: 389
M.O.C. #2277
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When our 2955 caught fire and was subsequently dropped off the towtruck 3 times we had all the repairs done by Almaden RV in San Jose, CA.
Over $20,000 in damage but we got it back better than new.
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05-06-2011, 05:20 AM
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#10
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Montana Master
Join Date: Feb 2005
Location: Sioux Falls
Posts: 729
M.O.C. #3206
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After 2 calls to Team Montana and a week of silence, I got a call from Goshen- It appears Montana will work with an outside vendor under certain conditions- My situation is currently being researched- We are patiently awaiting a favorable outcome- My faith in Montana is partially restored- The outcome of our dilemma(sp?) will be posted when the results are in- THANX to all who responded!!! Don
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05-13-2011, 08:36 AM
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#11
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Keystone will usually find a vendor that they know can do the work properly. Not any vendor will do.
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