It should have never left the factory!

[fatcatzzz]

Wife and I went to our dealer on Sat. to do the PDI on the 2017 3720. Started a list of thing that we saw wrong. We are now up to 39 items. That's right 39 items! Everything from gouge in vinyl floor, drain in shower 1/4" higher than shower floor, refer has two doors with dents, refer has 3/16" gap bottom left corner, air conditioner cover warped to name a few.

We are supposed to return on Monday to go over the unit again as minor issues are to be fixed. The larger items (Refer, vinyl, etc.) have to have Keystone approval. Don't know why an approval is needed as this unit is NEW.

Dealer is saying all will be fixed, on their dime if not on Keystones. Dealer is paying for our fuel to make the trips back and forth. Seems as though they are trying to make it right. WE WILL SEE! The salesman and dealership manager are very embarrassed about this as their tech. was supposed to take care of these items, at least most of them. TECH IS NOW FIRED.

Wife is stressed to the max about this , I am not to happy to say the least.

Is there NO QC on the line where they are built? I can't believe this thing ever left the factory like this!

Well rant over for now.

TO BE CONTINUED:

[mlh]

There's no QC. That cost money and Keystone won't spent it.
Lynwood

[fatcatzzz]

Originally Posted by mlh

There's no QC. That cost money and Keystone won't spent it.
Lynwood

I believe it. When we bought our 07' 3400RL we had maybe six minor things, nothing like this.

[BB_TX]

We bought our 2007 new and found only one item for them to repair or make good on. Times have apparently changed.

[DQDick]

Actually, when you take the factory tour you will see some units at the end of the line with many many issues flagged. No excuse for shipping a rig in that shape.

[bigskyjimmy]

It is not just Keystone that has a lack of QC it is EVERY MFG ,I have talked to So many folks of all brands out on the road in the last 6 years or so and they have the same complaint I think Most us get pretty good ones with a few minor things and some get a full blown Lemon,they are cranking them out as fast as they can while the times are good because at some point like after the crash of 2007 or so they sell hardly at all so it is up to the Dealer to Fix them when they come in,I have a friend that works at a Major dealership and they spend a lot of time doing just that on top of the Warranty repairs ,Lucky for me I have a great Dealer and have had few problems on all 3 of My Monty's from that Dealer

[dfb]

Just reading older posts....

[bheckie123]

We just spent a few days in our new 2018 Montana 3950BR...no issues whatsoever. Everything worked. No obvious quality issues that I could find.
My dealer did a good "detailed" set-up and inspection before we picked it up so maybe they fixed a few things before we were even aware of them. Anyway, I'm happy that my new Montana seems to be OK. But the dealer will get the unit back if I do encounter problems within the 1-yr. warranty period! Good luck with yours and I hope they fix your problems for you quickly.

[ExPatNW]

I don't think I would accept a unit with that many issues, I would demand a new one. Fixing a couple of minor things I can live with, but 39 - no way. Keystone should take it back (and wreck it) and you should have a new one with 0 (or few) minor issues...

We picked ours up in March and thankfully it had only 1-2 mainly cosmetic issues.

Good luck. Keep us all informed...
Chris

[Razrbk]

Originally Posted by ExPatNW

I don't think I would accept a unit with that many issues, I would demand a new one. Fixing a couple of minor things I can live with, but 39 - no way. Keystone should take it back (and wreck it) and you should have a new one with 0 (or few) minor issues...

We picked ours up in March and thankfully it had only 1-2 mainly cosmetic issues.

Good luck. Keep us all informed...
Chris

X 2. Glad you caught these problems on the front-end.

[1retired06]

Originally Posted by ExPatNW

I don't think I would accept a unit with that many issues, I would demand a new one. Fixing a couple of minor things I can live with, but 39 - no way. Keystone should take it back (and wreck it) and you should have a new one with 0 (or few) minor issues...

We picked ours up in March and thankfully it had only 1-2 mainly cosmetic issues.

Good luck. Keep us all informed...
Chris

Same here. If the dealer felt that bad he would have worked a replacement unit for you.

[MARK A]

The dealers won't fix ANYTHING until someone buys the rig. Then they get paid to do the repairs under warranty.
It is a crooked business practice and should be regulated. They just don't seem to grasp the fact people would actually pay a little more if they were confident that the tires would make the trip home, or it wasn't going to spend weeks sitting at the dealership waiting to have a 2 hr. job completed because the manufacturer won't send parts.

Mark

[bigskyjimmy]

Sorry Mark you are dead wrong and it is a Bummer you have bought from the wrong dealer my dealer (Tacoma RV ) up here in Washington state do a great job of prepping the rigs when they come in from Indiana BEFORE they put them up for sale and all 3 of my Monty's have had good PDI's when I took them home so Again depends on the dealer there are some good one's and Crappy one's Ask my buddy's with A Grand Designs Solitude about a Crappy Dealer right down the street A freak'in nightmare experience

Originally Posted by MARK A

The dealers won't fix ANYTHING until someone buys the rig. Then they get paid to do the repairs under warranty.
It is a crooked business practice and should be regulated. They just don't seem to grasp the fact people would actually pay a little more if they were confident that the tires would make the trip home, or it wasn't going to spend weeks sitting at the dealership waiting to have a 2 hr. job completed because the manufacturer won't send parts.

Mark

[dhuhn]

Originally Posted by bigskyjimmy

Sorry Mark you are dead wrong and it is a Bummer you have bought from the wrong dealer my dealer (Tacoma RV ) up here in Washington state do a great job of prepping the rigs when they come in from Indiana BEFORE they put them up for sale and all 3 of my Monty's have had good PDI's when I took them home so Again depends on the dealer there are some good one's and Crappy one's Ask my buddy's with A Grand Designs Solitude about a Crappy Dealer right down the street A freak'in nightmare experience

I agree it depends on the dealer, I also bought two montana from Tacoma RV both had good PDI. They where real great to work with.

[DarMar]

Originally Posted by dhuhn

I agree it depends on the dealer, I also bought two montana from Tacoma RV both had good PDI. They where real great to work with.

X3. Our dealer ordered six doors after their initial inspection and upon our PDI we were extremely hard pressed to find ANY issue with 3 of them.

Our dealer simply won't sign off on a unit from Keystone until they thoroughly document any and all defects. That way they say cosmetic defects, etc. are fixed on Keystones dime and not theirs.

[govslug]

We just got back from our first trip...only a couple issues . The shower drain was like yours , not flush . The dometic fridge had a shelf that when we put stuff on it fell out . Noticed the side wall of the fridge was bowed in . Fridge also was making loud noises by the second day . And the toilet would not hold water . Torn shade in bedroom . Found most of these issues on this site....great site. Sounds like there are certain things that are common with units coming off the lines in that year . Others are just the products being used .
It is at our local dealer now...been a week and haven't heard anything yet . We will see how the dealer goes now....
We really like the unit and look forward to years of great camping trips...will be retiring in 4 more years and plan to spend a lot of time in it.

[MARK A]

Originally Posted by bigskyjimmy

Sorry Mark you are dead wrong and it is a Bummer you have bought from the wrong dealer my dealer (Tacoma RV ) up here in Washington state do a great job of prepping the rigs when they come in from Indiana BEFORE they put them up for sale and all 3 of my Monty's have had good PDI's when I took them home so Again depends on the dealer there are some good one's and Crappy one's Ask my buddy's with A Grand Designs Solitude about a Crappy Dealer right down the street A freak'in nightmare experience

I am familiar with Tacoma RV and they are definitely the exception to the rule. I didn't buy from a dealer, but if I had it would've been Tacoma. We did walk through over 100 different trailers of different brands and the defects were glaring. My coach had already spent 6 months going back and forth to Sierra RV in Reno before I got it. It was in great shape and a whole bunch cheaper.

Mark

[bigskyjimmy]

Sorry Mark that was a little harsh you are not "dead Wrong" but there is some good dealers out there and luckily I have had one and that is a big reason why I buy from Tacoma RV as they have always been good to me and a bunch of other folks I have met in the NW that have bought Keystone's from them they are not perfect But they try hard and I guess that is why they are #1 in sales of Towables in NW

Originally Posted by MARK A

I am familiar with Tacoma RV and they are definitely the exception to the rule. I didn't buy from a dealer, but if I had it would've been Tacoma. We did walk through over 100 different trailers of different brands and the defects were glaring. My coach had already spent 6 months going back and forth to Sierra RV in Reno before I got it. It was in great shape and a whole bunch cheaper.

Mark

[Golfmedik]

And then there are times when the dealer just throws their hands up in the air and doesn't know what to say. As in our case. Apparently either at the plant or on the way here, the rear bumper on our rig was replaced with a used one and no one at the dealer knows why and Keystone Montana will not answer the phone or emails. How we found out was the rear bumper had soft, fresh paint that had the fresh paint smell coming from it. We've never put anything in the rear bumper as I have the 5x5 tubes under it for sewer hose storage, so upon looking at it, the inside is all scarred up and the welds on the rear bumper are hideous. But again, no one will answer the phone.
I've always been happy with our dealer as we've bought 3 new 5th wheels from them in 7 years, but they just don't know what to say about the way we've been treated by Montana.
Good luck in getting yours repaired the way it should have been coming from the factory. I'm not being sarcastic when I say that or being a smart@$$ as I sincerely hope you get it the way it you deserve it to be.

[Lucky23]

I'm glad you had a good experience with LaDonna @ Tacoma RV mine was total opposite they had exactly 1 month to fix all items wrong with our 2016 3160rl I even had them put awning slides, w/d & generator in and they accidentally left the tech sign off sheet in my truck when 5th wheel slide was installed. Would never buy from them again. Very disappointing experience. Long list of problems.

Originally Posted by bigskyjimmy

Sorry Mark you are dead wrong and it is a Bummer you have bought from the wrong dealer my dealer (Tacoma RV ) up here in Washington state do a great job of prepping the rigs when they come in from Indiana BEFORE they put them up for sale and all 3 of my Monty's have had good PDI's when I took them home so Again depends on the dealer there are some good one's and Crappy one's Ask my buddy's with A Grand Designs Solitude about a Crappy Dealer right down the street A freak'in nightmare experience