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09-11-2016, 02:31 PM
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#1
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Montana Fan
Join Date: Nov 2010
Location: Northwest Tennessee
Posts: 450
M.O.C. #10884
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Thetford toilet warranty/replacement
The toilet continues to leak water from the bowl. Dealer said use "valve" treatment and continue to slide foot off pedal to let it bounce back. These procedures are not working and leaking faster. Now, dealer says it may take several months for seal to set. Anyone obtain a better toilet replacement from Keystone? I don't believe the toilet is going to improve and don't see why I have pay for a working toilet! Warranty will expire before a fix is made on my dime. Thanks,
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2017 Montana 3611
2012 Chevy 2500
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09-11-2016, 03:45 PM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Good luck! I had one replaced under warranty (Tetford is the only one warrantying it) when the flush valve litterally blew up. Then the replacement still leaked so I replaced the seal twice. No joy so I now have a Dometic and no problems. Until Keystone changes who they get the toilets from (and believe me I'll bring it up at the Rally) I wouldn't by a new unit until the dealer swaps out the toilet. No trailer kings and on tetford toilets for me.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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09-12-2016, 05:43 AM
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#3
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Put it this way...if that puppy decides to flood your montana, was it worth not changing it out yourself for a dometic 310 or 320? And yes, the leak-o-matics have been known to do that as well for a few of us. Wish someone had told me prior. John
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2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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09-12-2016, 06:04 AM
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#4
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Montana Master
Join Date: Jul 2010
Location: Lake Havasu City AZ.
Posts: 1,811
M.O.C. #10552
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I replaced mine with a dometic in the first year. $200 is cheep insurance. I just don't want to spend my time R&Ring a sub-par toilet. Plus the aggravation of fighting with Keystone or Tetford or my rig in the dealers lot for weeks.
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Wayne and Ann Moore
2015 Ford F-350 King Ranch
Firestone air bags, bed saver.
Add 40 GAL tank in bed.
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09-12-2016, 06:49 AM
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#5
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Montana Master
Join Date: Aug 2010
Location: Washington Coast
Posts: 2,688
M.O.C. #10696
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Yep ya gotta give it up and bite the bullet and go 310 or 320 on my 2012 it got replaced on warranty and then that one failed and flooded my floor and then my 2015 would not hold water and I did not bother getting another one as Keystone will only replace it with another POS Thetford ,SOOO Dometic again,my buddy with a SOB had the same problem
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09-12-2016, 04:58 PM
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#6
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Montana Master
Join Date: Nov 2003
Location: Santa Fe Springs
Posts: 4,189
M.O.C. #639
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Quote:
quote:Originally posted by navybanker
The toilet continues to leak water from the bowl. Dealer said use "valve" treatment and continue to slide foot off pedal to let it bounce back. These procedures are not working and leaking faster. Now, dealer says it may take several months for seal to set. Anyone obtain a better toilet replacement from Keystone? I don't believe the toilet is going to improve and don't see why I have pay for a working toilet! Warranty will expire before a fix is made on my dime. Thanks,
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I believe that Camping World is a warrantee store for thetford. that's where I took mine and up graded because mine was discontinued.
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Pulling a 2004, 2980 RL an oldie but goodie.
Tow vehicle is a 2009 RED RAM 3500 DRW.
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09-12-2016, 05:26 PM
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#7
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Montana Fan
Join Date: Oct 2015
Location: Round Rock
Posts: 475
M.O.C. #17905
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Last year in Aug when picking up our new purchase we camped at dealership for a couple days just to check out any issues. Thetford would not hold water, they lubed seal, still leaked, they replaced seal, still leaked, they replaced toilet, still leaked. I finally got them or Keystone to replace for free with Dometic 310. Issue solved.
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Pete & Joan & "Honey" fur-baby.
2015 Montana 3611RL 2012 F350 6.7 DRW Lariat
Disc Brakes & Sailun 14 ply S637
6-pt Hydraulic leveling
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09-13-2016, 10:16 AM
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#8
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Montana Fan
Join Date: Jan 2015
Location: Maryville
Posts: 144
M.O.C. #15933
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Thetford sent a new seal that did not fix it, they then sent a new base for mine. It did not fix the problem from not leaking water, they tried to say it was installed wrong. I got tired of arguing with Thetford and bought a Dometic and it holds water just like it is suppose to. That would solve your problem as well.
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11-25-2018, 08:24 AM
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#9
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New Member
Join Date: Jun 2018
Posts: 5
M.O.C. #21995
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Thetford Junk
7 month old 2019 3790RD. Replaced Thetford crapper with Dometic 320 on my own dime. Like mentioned in previous posts, WAY better product. Obviously superior construction. If Keystone wants Montana to keep being the best seller they should pull their head out of their butt and use quality products. I don't mind paying more if it is built better.
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11-25-2018, 04:57 PM
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#10
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Montana Master
Join Date: Oct 2015
Location: westminster md
Posts: 2,321
M.O.C. #17894
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Just got back from our yearly 4 day Thanksgiving camping excursion. Boy was it cold/windy/rainy/Icey in Harpers ferry WV. Well anyway, our new Dometic 320 was sitting on the porch when we got home. Enough said.
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2018 Chevy 3500 LTZ Dually Diesel 4x4 CCLB
2011 Montana 3455 SA. 6 point level up. Disc brakes. Curt Q24 Hitch. 5 step glow steps
Progressive EMS. Valterra tank valves. Sailun G637 tires. ARP fridge control. All led lighting. Mor Ryde IS
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11-25-2018, 11:09 PM
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#11
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Montana Master
Join Date: May 2017
Location: new caney
Posts: 1,050
M.O.C. #19873
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Quote:
Originally Posted by dsquared007
7 month old 2019 3790RD. Replaced Thetford crapper with Dometic 320 on my own dime. Like mentioned in previous posts, WAY better product. Obviously superior construction. If Keystone wants Montana to keep being the best seller they should pull their head out of their butt and use quality products. I don't mind paying more if it is built better.
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You mean pull there their head out of the toilet lol. I replaced mine with the Dometic 320 after reading so many complaints about the Thetford. I had no problem with mine but didn't want to take any chances. Everyone on this forum have been warned about the Thetford but many continue to use them until something happens like flooding their rv. It sometimes is hard to replace something that isn't broken but it was just a matter of time so I replaced mine before I had a horror story to tell.
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11-26-2018, 05:11 AM
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#12
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Montana Master
Join Date: Sep 2014
Location: Full Timer In Naples, Florida
Posts: 1,049
M.O.C. #15731
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I wished we listened to the facts and didnt and ended up with a flooded camper and now have a 320. DO NOT WAIT THE AQUA FLOOD WILL FAIL.
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2017, 3500 Ram Big Horn, 4x4, Crew Cab, DRW, Aisin Transmission, 4:10. Curt Q20, 2014 Mountaineer 331 RLT, Sailun's on the rv and truck.
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12-12-2018, 06:53 PM
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#13
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Montana Fan
Join Date: Jan 2018
Location: Box Elder
Posts: 247
M.O.C. #21057
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Got a 320 Dometic on sale $190 no sales tax and free shipping The pos Telford would not hold water from day 1. $190 is better than fighting with Keystone.
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2018 Montana High Country 331RL
2006 Ram 2500 SRW 4X4 Laramie Quad Cab 5 .9
Andersen Ultimate 20K Hitch Lippert Solid Steps Steady Fast stabilizes
Rex and Patsy
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12-12-2018, 08:18 PM
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#14
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Montana Master
Join Date: Sep 2017
Location: Tacoma
Posts: 1,567
M.O.C. #20475
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Quote:
Originally Posted by footz1941
Got a 320 Dometic on sale $190 no sales tax and free shipping The pos Telford would not hold water from day 1. $190 is better than fighting with Keystone.
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We had the same problem with ares first time out. The Dometic 320 was the best up grade.
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Bob & Carol Washington St
2017 HC HM352RL 2018 Dodge 3500 laramie CC LB 4x4
Curt Q25 with puck system, Factory air bags
Happy Trails
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12-16-2018, 10:59 PM
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#15
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Montana Master
Join Date: May 2017
Location: new caney
Posts: 1,050
M.O.C. #19873
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Quote:
Originally Posted by footz1941
Got a 320 Dometic on sale $190 no sales tax and free shipping The pos Telford would not hold water from day 1. $190 is better than fighting with Keystone.
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You got that right.
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12-17-2018, 08:38 AM
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#16
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Montana Fan
Join Date: Jun 2013
Location: Boise
Posts: 288
M.O.C. #13564
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Forget any assistance from Keystone. Just put in the Dometic 320 or 310 and enjoy the upgrade!!
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12-27-2018, 03:06 PM
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#17
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Montana Fan
Join Date: Jan 2018
Location: Box Elder
Posts: 247
M.O.C. #21057
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Also installed a nite shut off valve. Hose from Home Depot had an end that clicks like a gas cap No over tighten
__________________
2018 Montana High Country 331RL
2006 Ram 2500 SRW 4X4 Laramie Quad Cab 5 .9
Andersen Ultimate 20K Hitch Lippert Solid Steps Steady Fast stabilizes
Rex and Patsy
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