Trouble getting support from Keystone

[bobbrus1]

Looking for advice on how to get issues closed out for warranty between the dealer and Keystone. The dealer who is servicing our 3791RD is trying to help but Keystone keeps asking for something different each time. Right now we have two outstanding issues. One with the friction hinge that bound up so tight we had to remove the lower hinge by grinding off the rivets to even be able to close the door. The other is more of a nuisance but the seal in the stool still is not working unless you pull up on the stool handle with your foot.

Getting frustrated to the point I really wonder if we should have gone with SOB. The dealer is trying but not getting approval. I have talked with a customer support person at Keystone and now I get different answers in the same day on what needs to be turned in by the dealer for approval

Frustrated in Iowa