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05-22-2019, 08:15 AM
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#1
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Montana Fan
Join Date: Oct 2008
Location: Summerville
Posts: 375
M.O.C. #8908
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Good Customer Service
Most of us only post the bad side of things that happen. This is Atta Boy for Eric at Maxxair. We were missing the inside screen for our bathroom vent fan. Two calls to Keystone were a waste of time. They wanted for me to take it to a dealer, which would have required us to leave the camper. Then there were the trips to three different dealers , each saying that they could not find the part anywhere. I called Maxxair and talked to Eric in Customer Service. He was able to help me out with a replacement.
I don't understand why the dealers couldn't have done the same as I did.
And then there was Keystone who had left the cover of in the first place.
THANKS ERIC with Maxxair.
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05-22-2019, 08:21 AM
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#2
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Montana Master
Join Date: Aug 2015
Location: Mena
Posts: 504
M.O.C. #17723
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Thanks!
Nice to hear positive results to issues.
__________________
Ron & Rhonda
2021 3230CK Montana Legacy w/ Super SolarFlex
(old rig) 2015 Montana 3611RL 8K I.S., Disk Brakes, Sailun Tires
2015 F350 XLT Crew Dually 20K B&W Companion
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05-22-2019, 08:26 AM
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#3
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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Just a quick comment on 'calling montana' for a part.
Montana is NOT a retail outlet, they will always refer you back to 'the dealer.' It shouldn't be presented as a negative, it is just the way most manufacturer do business because of a lot of reasons, i.e. taxes.
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05-22-2019, 09:09 AM
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#4
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Montana Fan
Join Date: Oct 2008
Location: Summerville
Posts: 375
M.O.C. #8908
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Quote:
Originally Posted by mazboy
Just a quick comment on 'calling montana' for a part.
Montana is NOT a retail outlet, they will always refer you back to 'the dealer.' It shouldn't be presented as a negative, it is just the way most manufacturer do business because of a lot of reasons, i.e. taxes.
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That may be true, but they were the ones that fail to install the fan with all "parts in place".
They are the ones that make you return the camper to a dealer to get anything done.
__________________
Bobby . . June
2019 "3791RD" Montana - 2019 Chevy Duramax/Allison 3500 Crewcab
Summerville, South Carolina
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05-22-2019, 09:11 AM
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#5
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Montana Fan
Join Date: Oct 2008
Location: Summerville
Posts: 375
M.O.C. #8908
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In most areas I'm happy with Keystone. I just think that there are areas that they could improve.
__________________
Bobby . . June
2019 "3791RD" Montana - 2019 Chevy Duramax/Allison 3500 Crewcab
Summerville, South Carolina
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05-22-2019, 09:38 AM
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#6
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Montana Master
Join Date: Mar 2019
Location: Milwaukie, OR
Posts: 1,470
M.O.C. #23668
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Quote:
Originally Posted by The Old Fogies
In most areas I'm happy with Keystone. I just think that there are areas that they could improve.
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This is true...a likely will always be true. Every RV manufacturer will screw up, some worse than others, some more often than others.
In a competetive environement you don't have to be perfect. You just have to be better than the other guy.
We chose Keystone for the same reason in that they seemed to have fewer overall complaints about manufacturer defects and screwups than others in the same price range. I, too, would have liked a little better attention to detail. But if you buy from a good, helpful dealer you can at least get items addressed without too much grief.
__________________
Jeff & Sandi (and Teddy - 7lb Schnorkie)
2018 Montana HC 305RL / HW Progressive EMS
2015 RAM 3500 Laramie Longhorn Crew Cab 4x4 DRW / Demco Recon Hitch on RAM Puck Ball
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05-22-2019, 11:38 AM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Keystone does not have a parts department they are not a retail outlet they will always refer you to a dealer for parts or repairs.
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