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Old 09-28-2007, 11:42 AM   #1
Ozz
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Come ON keystone!

I (my dealer) sent my new chair in to Keystone because the wood inside was cracked and splintered, they wanted to fix it themselves instead of getting me a new chair.
I drove the 25 miles to the dealership, picked up the crated chair they supposedly fixed.....not fixed. I sent (gave) pictures to the dealership showing the splintered wood.
Oh, I also was to pick up my screened escape window that we ordered, they sent the exact window I have now. We got the part number, had a picture of the screened escape window...they still sent the wrong window.
Idiots.
http://i112.photobucket.com/albums/n...3/a44b0fa4.jpg
http://i112.photobucket.com/albums/n...3/7d0e2eaf.jpg
http://i112.photobucket.com/albums/n...3/99d4dfc6.jpg
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Old 09-28-2007, 11:44 AM   #2
bsmeaton
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Wonder what they thought they fixed?
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Old 09-28-2007, 11:47 AM   #3
Ozz
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They replaced the bottom, maybe the internal metal works...kept my casters.
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Old 09-28-2007, 11:58 AM   #4
steves
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Sometimes you just can't understand their actions. I hope you call Customer Relations and let us know what they say.
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Old 09-28-2007, 12:19 PM   #5
hazmic
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Who ever built the chair can't even put the screws in straight. Before installing that big of screws they should have pre-drilled the hole as not to split the wood. Also they probably used wood from over the water. Not good wood.
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Old 09-28-2007, 03:21 PM   #6
Ozz
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I agree, Mickey. They missed the whole board with that back screw.
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Old 09-28-2007, 03:59 PM   #7
Ozzie
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Well, in all fairness, that first pic looks like it got a little squirt of glue...

...and to think someone actually signed off on that job...
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Old 09-28-2007, 05:22 PM   #8
Ozz
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Ozzie, Yea, and...sent it back to me......Bugman
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Old 09-29-2007, 07:13 AM   #9
Okie Guy
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Wow the incompetence is incredible.
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Old 09-29-2007, 10:19 AM   #10
stiles watson
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Ozz, you are beginning to understand why I went out and bought chairs that suited me. I wanted something lighter, more comfortable, and fit I guy my size. OEM chairs could never meet those criteria. When I traded for the new Big Sky, one of the first upgrades was to move the better chairs from the old unit to the new one.
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Old 09-29-2007, 02:52 PM   #11
bigmurf
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My chair broke about 3 weeks ago. Turned it over and looked but nothing jumped out at me. Quick trip to Lazy Boy and a credit card took care of things.
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Old 09-29-2007, 03:17 PM   #12
Ozzie
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LOL...we have a couple of Lazy Dudes too...had to have something to support my neck while relaxing. I think the 5'ers have better chairs these days but ours never made it a month from first use.
My criteria was - could I take a nap in it?
Never have yet, but one day maybe...weekends haven't been long enough.
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Old 09-29-2007, 04:10 PM   #13
Ozz
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You know Ozzie, I like the chairs, not as comfy as our reclining loveseat, but not bad for the quality. They just did a bad job assembling this one chair. Sue really likes them also. Stiles' chairs are very very nice, I can see why he went with them. I keep looking up at your bug while I type this...where is the Raid???
Take care, my friend.
Ozz
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Old 09-29-2007, 04:53 PM   #14
Charlie
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Lazy Boy makes quality furniture. I left the piece of junk that came with the trailer with the dealer and bought what suited me, a nice recliner and have not regretted it.
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Old 09-29-2007, 10:36 PM   #15
Longwell
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I have a HUGE leather recliner I'd like to take with me in the Monty, but I'm afraid it weighs so much I'd have to leave all my clothes behind - NOT a good solution - .
Larry
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Old 09-30-2007, 01:24 AM   #16
Ozz
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Larry, us guys love our favorite chairs, don't we?
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Old 09-30-2007, 01:29 AM   #17
richfaa
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The OEM chairs are not the best...However..our single OEM chair, which is Helen's chair, I never use it, has lasted 16 months now with no signs of defect..Luck of the draw I guess..Of course Helen is a scrawny 125lbs or so..that MAY have something to do with it???
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Old 09-30-2007, 04:34 AM   #18
Ozz
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Rich! You mean a Petite 125#, or, doesn't Helen read these......
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Old 09-30-2007, 04:46 AM   #19
Ozzie
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LOL...I was thinking that too.
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Old 09-30-2007, 01:44 PM   #20
hookman
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Ozz we read the complaints on the website about the bbrecliners then we tried them and decided to buy 2 Flexsteel European Recliners quite expensive but well worth the money. So with all the change you save it this should not be a problem.
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