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Old 02-21-2019, 07:20 AM   #1
LovinLife
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Quality Control

Having purchase our 3rd Montana a 2019 unit 3701LK in Sept 2018 but not living in it until November we are very disappointed with the quality of this unit. We have over 20 issues that are being addressed and not small items either. I think that KEYSTONE needs to clean house on their builders and/or quality control departments. Some of our items to name a few are, water in the bulk head that has caused the insulation to be soaked and dripping water by the 5th wheel unit, dining area slide where the floor wasn't even attached to the rear wall leaving a gap when daylight and cold air could enter the unit, fireplace that won't thrown any hot air, stove top that doesn't work, table that is leaning approx. 3 inches inward, rips in the theater seating from the seating not being strapped in transit, the list goes on and on. All items are being covered but...should we have to go through this aggravation plus we will have to give up out "home" for God knows how long to have all of these repairs done. We are full time so who pays for a hotel for us during these repairs ? No more Keystone rv's for us.
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Old 02-21-2019, 09:04 AM   #2
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Good luck with your SOB.
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Old 02-21-2019, 10:50 AM   #3
GAinaMontana
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I've been helping my son with his SOB supposedly top of the line 5er. Even the warrenty work on his unit is terrible quality. Most of what I have done is repairing what has been "repaired previously". I come from a manufacturing background in both purchasing and QC and would have fired any tech or inspector who would have let this **** out the door. Keystone is not the only manufacturer letting their quality go to ****.
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Old 02-21-2019, 11:04 AM   #4
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Quote:
Originally Posted by LovinLife View Post
Having purchase our 3rd Montana a 2019 unit 3701LK in Sept 2018 but not living in it until November we are very disappointed with the quality of this unit. We have over 20 issues that are being addressed and not small items either. I think that KEYSTONE needs to clean house on their builders and/or quality control departments. Some of our items to name a few are, water in the bulk head that has caused the insulation to be soaked and dripping water by the 5th wheel unit, dining area slide where the floor wasn't even attached to the rear wall leaving a gap when daylight and cold air could enter the unit, fireplace that won't thrown any hot air, stove top that doesn't work, table that is leaning approx. 3 inches inward, rips in the theater seating from the seating not being strapped in transit, the list goes on and on. All items are being covered but...should we have to go through this aggravation plus we will have to give up out "home" for God knows how long to have all of these repairs done. We are full time so who pays for a hotel for us during these repairs ? No more Keystone rv's for us.
My PDI list had 40 items on it.
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Old 02-21-2019, 11:05 AM   #5
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I think you will find similar complaints about many other brands of RVís as well. These themes appear pretty consistent in the industry as a whole. Every manufacturer has ramped up production in the good times to make their profits cutting corners when needed to meet production quotas. They have pushed the inventory out to dealerships and been paid. Those defects discovered during the warranty period will be fixed at a compensatory rate that is to the manufacturers advantage. Those discovered after the warranty period oh well. All the more reason for a thorough PDI and not signing anything until repaired properly.
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Old 02-21-2019, 03:10 PM   #6
richfaa
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We had 32 PDI items on our 2013 3402 Big Sky.
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Old 02-21-2019, 03:25 PM   #7
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I was soooooooo lucky as the only problem we had was the refer and that was replaced befor we left the dealership. I would be scared to death to but another rig no matter who makes it.
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Old 02-21-2019, 04:19 PM   #8
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So, were older units made better?
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Old 02-21-2019, 04:20 PM   #9
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The only problem we have had with ours is the black tank valve leaking 2 different times and was fixed by the dealer. I just installed the valtera valves even though nothing was leaking so as to have smoother cables. I can not imagine buying another rv as this one has been pretty good and I've installed many, many improvements. All rv manufactures have bad apples but some more than others. Hope you can get everything fixed promptly.
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Old 02-21-2019, 07:10 PM   #10
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We had a 2006 Montana 3400 it was no better built than this 2013 3402 in fact we have had many of the very same problems. We have also put over 130,000 miles on the Montanans since 2006.We are now living in this 13 3402 for 6 months during the winter as we have with both our Montana's since 2006. In spite of problems they have been good RV's and have been our magic carpet for our great adventure.
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Old 02-21-2019, 08:20 PM   #11
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I think the older units are built better. Montana and all of the manufacturers probably have the problem of attracting people who take pride in their work. I think a lot of times you just can’t get people who care. Quality control is very expensive so you get them build and send them out the door and let the buyer find the problems then fix whatever you haft to.
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Old 02-21-2019, 09:06 PM   #12
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Originally Posted by daveinaz View Post
So, were older units made better?
NO! It's the luck of the draw. Our 2010 had some serious issues and had to go back to the factory. Our 2017 had just a couple of issues and the only one that were keystone's problem was the same thing they did with the 2010.
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Old 02-21-2019, 11:16 PM   #13
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Our 04 Montana was much better built than our 16. They earned a reputation of being good units at that time. They have since skimped their way out of that title. I challenged those cowards on QC with no response. They are making their money so why should they care? We are still working out the bugs and are keeping this unit instead of upgrading. Unfortunate but just the way it is.
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Old 02-22-2019, 07:35 AM   #14
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quality control

First - I will knock on wood...now - the only item that was on my warranty list since day one (I did not see it during PDI) is that the factory plumber over-tightened one of the sink drains in the front bath and the plastic was cracked. For $8 at Home Depot - i fixed it myself. I have had a few spots where the trim bowed up but I glued and nailed it back down. Bedroom door paper laminate peeled on one corner and I used contact cement to stick it back down. I bent one of my rear leveling jacks but that is not the factory's fault.
13 months in and so far no complaints.
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Old 02-22-2019, 08:40 AM   #15
richfaa
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We have toured the Montana factory every year at the fall rally since 2006 can someone who has also toured the factory tell me exactly were the Quality Control takes place. The only thing we have ever seen is the rad tape at the end of the line indicating cosmetic issues.
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Old 02-27-2019, 02:51 PM   #16
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Oh, we hear ya we have the same unit I made s PPT and gave to my dealer with all our problems Their quality control is severely lacking, and plan to spend time at the dealer We had trim falling off the walls, doors that didn't seal, furnace that would not light ( burner was rusted due to water intrusion) and the list goes on
It's the standard Keeps the dealers in business as service takes weeks to schedule , and all at your expense Our dealer has been super fixing our unit, but the industry needs a wake up call and better lemon laws to protect buyers
Good luck I wish you the best
Ours goes in for 11 month check up next week They have a long list, , including leaking gray and black tank valves, tank heaters not actually working, improper wiring ( fuse label is not right) , no shut off gas valves at stove or hot water tank, no shut off valve for water line to frig ice maker under kitchen sink as shown in manual, and lots of sealing issues
Be careful if you go FT where it gets real cold .. all season on our unit = all seasons in Florida
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Old 02-27-2019, 03:45 PM   #17
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Originally Posted by Rsmarlow82 View Post
Oh, we hear ya we have the same unit I made s PPT and gave to my dealer with all our problems Their quality control is severely lacking, and plan to spend time at the dealer We had trim falling off the walls, doors that didn't seal, furnace that would not light ( burner was rusted due to water intrusion) and the list goes on
It's the standard Keeps the dealers in business as service takes weeks to schedule , and all at your expense Our dealer has been super fixing our unit, but the industry needs a wake up call and better lemon laws to protect buyers
Good luck I wish you the best
Ours goes in for 11 month check up next week They have a long list, , including leaking gray and black tank valves, tank heaters not actually working, improper wiring ( fuse label is not right) , no shut off gas valves at stove or hot water tank, no shut off valve for water line to frig ice maker under kitchen sink as shown in manual, and lots of sealing issues
Be careful if you go FT where it gets real cold .. all season on our unit = all seasons in Florida
Isn't your water shut off in back of the refrigerator on the right side?
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Old 02-27-2019, 03:52 PM   #18
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There is a shut off there, but at that point, when you winterize you have rv antifreeze at the frig , and the manual insert clearly shows a shut off under the kitchen sink which would prevent this from happening Not my manual, theirs
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Old 02-27-2019, 04:00 PM   #19
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Is it in the winterizing section of the manual?
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Old 02-27-2019, 04:03 PM   #20
Rsmarlow82
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Yes A separate insert
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