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12-08-2015, 06:33 AM
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#1
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Montana Fan
Join Date: Dec 2009
Posts: 238
M.O.C. #9976
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Gray Tank Failure Saga
Our gray bathroom tank failed. Have a non-Keystone dealer near us looking into it. Guess what?
According to them, our VIN indicates that somewhere on the assembly line, the brands of tanks were switched. What that means is we have at least 2, and possibly 3, different brands of tanks on our rig.
What that also means is that apparently Keystone has been unable to tell them what brand the bath gray is. Which means . . .
Dealer will have to get into the tank area and determine which kind it is so it will match up with the drains, etc. That's before they can even order the tank.
You've got to be freakin' kidding me. No. Wait. I know you're not.
I called to get a status update a bit ago, as it's been yet another week awaiting word. (Given, it takes the dealer a while to contact all parties and get answers.) The estimate is 3 hours labor to determine which tank it is. Order tank. Take rig into shop for replacement, where the estimate is 3 hours to take out the old tank and 3.5 hours to put in the new. Plus the tank itself and its shipping costs.
At least we have the Good Sam Extended Service Plan, so it should cover some of the cost.
If I had the energy, time and indifference to becoming really stressed out, I'd contact Keystone myself and demand they cough up at least part of the labor on this, as it is costing us more just because they cannot identify the proper tank needed for replacement.
Not that any of that would do any good.
We'll just hope that whatever tank they order and receive will be the actual tank that will fit.
Thank goodness it is that particular tank, as this is dragging on and on, and that there are decent shower facilities at the park where we are.
Okay, rant over. Your regularly scheduled programming will now resume.
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12-08-2015, 06:47 AM
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#2
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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That is a new one...Different tanks///
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12-08-2015, 09:30 AM
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#3
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Montana Master
Join Date: Nov 2002
Location: Hartselle
Posts: 977
M.O.C. #45
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We had that proble3n on one of ours. there is number on the tank to order a replacement. would have to drop the belly cover to get to it. We went with a aftermarket tank. It came with the drain on the right side. Other openings would have to cot out and spin weld the fitting in.
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12-08-2015, 01:20 PM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Great, since we also have a 2010, one more Keystone screw up we can worry about.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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12-08-2015, 03:23 PM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Interesting that the dealer could determine all that from a VIN??
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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12-08-2015, 03:30 PM
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#6
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Another day, another amazing Keystone story???
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax 
2017/3721RL/Legacy Pkg./Pressure-Pro 
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12-08-2015, 05:11 PM
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#7
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Montana Fan
Join Date: Dec 2009
Posts: 238
M.O.C. #9976
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Quote:
quote:Originally posted by 1retired06
Interesting that the dealer could determine all that from a VIN??
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The dealer did not determine it. They say this was information from Keystone.
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12-09-2015, 12:46 AM
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#8
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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About 3 months ago our galley tank sprung a leak and when I contacted a local shop about replacing it they said they should have it in stock. I made an appointment and took it in a week later at 8 am. At 4:30 pm was pulling out of their place with everything done to perfection. I'm not so sure a holding tank has to be replaced with EXACTLY the same tank as the damaged one. A full service shop and competent technician can make adjustments.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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12-09-2015, 03:11 AM
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#9
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Montana Master
Join Date: Apr 2006
Location: Mesa az
Posts: 2,945
M.O.C. #5651
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I had a tank leak on my 2006. My dealer said there was no support under it, so ordered a slightly smaller tank and put some extra support to hold it up.
So yes, you can replace with different models.
__________________
Tom and Gail
2013 Mountaineer 362
2012 Silverado 2500
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12-09-2015, 03:26 AM
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#10
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Montana Master
Join Date: Feb 2005
Location: Haysville
Posts: 4,261
M.O.C. #3085
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Quote "A full service shop and competent technician can make adjustments." Locating the Loch Ness Monster would be easier to find. 3 hours to determine the tank info is just insane ... more like 1/2 hour. Some one must be short on money for Christmas presents.
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12-09-2015, 04:07 AM
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#11
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Dieselguy, you have to factor in time needed when the person dropping the bottom gets sawdust in his eyes and in his reaction, rolls onto a pile of dropped fittings that were left in the belly which causes the person to jerk upward smacking their head on metal in the belly. In all seriousness, agree with your half hour estimate. John
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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12-09-2015, 02:16 PM
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#12
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Yup half hour at the most. All they have to do is take out about 6-8 screws and lower the underbelly to check it. They are definitely ripping you off on that operation! IF they do replace the tank/s make sure they DO NOT weld or make a solid connection to the pipes going into and out of the tank/s. If they put a 3-4 inch piece of radiator hose or the like with clamps on the point of each connection you will have less vibration going into the tank while going down the nations byways. Also have them put support straps under the tanks in several places with some type of rubber or foam padding between the tank and the straps to stop the tank from vibrating on the straps.
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12-09-2015, 05:01 PM
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#13
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Montana Fan
Join Date: Dec 2009
Posts: 238
M.O.C. #9976
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I agree about the 3-hour estimate. Keyword here is "estimate" and that it is on the high end. It really shouldn't take that long. I plan on timing them while they're doing the work.
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12-09-2015, 11:16 PM
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#14
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Quote:
quote:Originally posted by dieselguy
Quote "A full service shop and competent technician can make adjustments." Locating the Loch Ness Monster would be easier to find. 3 hours to determine the tank info is just insane ... more like 1/2 hour. Some one must be short on money for Christmas presents.
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Northgate RV
Hwy 153 N. & Boyscout RD
Chattanooga, TN (Roland)
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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12-10-2015, 01:13 AM
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#15
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Quote:
quote:Originally posted by TxYellowRose
Quote:
quote:Originally posted by 1retired06
Interesting that the dealer could determine all that from a VIN??
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The dealer did not determine it. They say this was information from Keystone.
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According to original post, dealer cited the VIN
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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12-10-2015, 01:42 AM
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#16
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Montana Master
Join Date: Jun 2006
Location: Madison
Posts: 1,239
M.O.C. #5906
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At the MOC National Rally we had a tour of the Keystone Customer Service Center. Our guide strongly suggested that when we have any issue with our rigs to call them first for advice and let them work with you to find an appropriate repair facility. There have been too many times that dealers or repair facilities have blamed Keystone when the real issue is the facilities lack of expertise or willingness to fix the problem.
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12-20-2015, 01:47 PM
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#17
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Montana Master
Join Date: May 2007
Location: Montgomery
Posts: 502
M.O.C. #7196
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Wow, I've fixed 2 Grey tank leaks and one Black Tank leak (all were stress cracks in the cheap ABS tanks around the tank outlets or around the lowest "edge") with Plasti-mend myself. Dropping the underbelly isn't hard with a screwgun, but applying a couple of coats of Plasti-Mend takes a some time. And then refilling or using the tanks before putting the underbelly back up.
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12-21-2015, 01:40 PM
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#18
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Our extended warranty allowed 5 hours labor to drop the underbelly replace the tanks and replace the underbelly .Do exactly what Rondo suggest in his post or the tanks will just fail again...We did that to our failed holding tanks. It cost me a few bucks outside of the extended warranty but it will be worth it.
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