It should have never left the factory!

[waynemoore]

Darn I feel cheated we only had two items. They had to replace the frig and the black tank pull rusted up to the point it could not be pulled. Yes we had the sawdust snow storm the first time we turned on the AC. And I have fixed the AC return problems, put 2inch PVC in the return. Cut the flange on the air vents, now that was a pain in the butt. Added a few 110 volts plugs.
My sympathies to all you folks having problems. I do pray you end up with a great rig when all is said and done.

[MARK A]

Originally Posted by bigskyjimmy

Sorry Mark you are dead wrong and it is a Bummer you have bought from the wrong dealer my dealer (Tacoma RV ) up here in Washington state do a great job of prepping the rigs when they come in from Indiana BEFORE they put them up for sale and all 3 of my Monty's have had good PDI's when I took them home so Again depends on the dealer there are some good one's and Crappy one's Ask my buddy's with A Grand Designs Solitude about a Crappy Dealer right down the street A freak'in nightmare experience

I am familiar with Tacoma RV and they are definitely the exception to the rule. I didn't buy from a dealer, but if I had it would've been Tacoma. We did walk through over 100 different trailers of different brands and the defects were glaring. My coach had already spent 6 months going back and forth to Sierra RV in Reno before I got it. It was in great shape and a whole bunch cheaper.

Mark

[DarMar]

Originally Posted by dhuhn

I agree it depends on the dealer, I also bought two montana from Tacoma RV both had good PDI. They where real great to work with.

X3. Our dealer ordered six doors after their initial inspection and upon our PDI we were extremely hard pressed to find ANY issue with 3 of them.

Our dealer simply won't sign off on a unit from Keystone until they thoroughly document any and all defects. That way they say cosmetic defects, etc. are fixed on Keystones dime and not theirs.

[richfaa]

We know how our dealer works and we have worked for a couple more. When the transporter delivers the RV to the dealership it is inspected for defects and damage before the dealer signs off on the RV.A good dealer does a complete inspection they do want the RV to be free from defects upon delivery remember if you are smart you have not yet paid for the RV. Now you do your PDI and it will be as in depth as you can do it and any defects found, and you will find some are presented to the dealer for repair before delivery or signing off on the RV. Both our 2006 and the 2013 Montana drove off the dealers lot perfect. They did not stay perfect long but they left the lot perfect. You are the customer and you decide if the RV is acceptable before you sign off on it. We did not sign the loan papers until we had a perfect PDI

[bigskyjimmy]

Sorry Mark that was a little harsh you are not "dead Wrong" but there is some good dealers out there and luckily I have had one and that is a big reason why I buy from Tacoma RV as they have always been good to me and a bunch of other folks I have met in the NW that have bought Keystone's from them they are not perfect But they try hard and I guess that is why they are #1 in sales of Towables in NW

Originally Posted by MARK A

I am familiar with Tacoma RV and they are definitely the exception to the rule. I didn't buy from a dealer, but if I had it would've been Tacoma. We did walk through over 100 different trailers of different brands and the defects were glaring. My coach had already spent 6 months going back and forth to Sierra RV in Reno before I got it. It was in great shape and a whole bunch cheaper.

Mark

[Golfmedik]

And then there are times when the dealer just throws their hands up in the air and doesn't know what to say. As in our case. Apparently either at the plant or on the way here, the rear bumper on our rig was replaced with a used one and no one at the dealer knows why and Keystone Montana will not answer the phone or emails. How we found out was the rear bumper had soft, fresh paint that had the fresh paint smell coming from it. We've never put anything in the rear bumper as I have the 5x5 tubes under it for sewer hose storage, so upon looking at it, the inside is all scarred up and the welds on the rear bumper are hideous. But again, no one will answer the phone.
I've always been happy with our dealer as we've bought 3 new 5th wheels from them in 7 years, but they just don't know what to say about the way we've been treated by Montana.
Good luck in getting yours repaired the way it should have been coming from the factory. I'm not being sarcastic when I say that or being a smart@$$ as I sincerely hope you get it the way it you deserve it to be.

[fatcatzzz]

UPDATE: As of now the dealer and Keystone are trying to figure out weather the unit will be repaired at the dealer or will be taken back to the factory since there is so many problems. Not sure I am in favor of it going back (read Golfmedik's story) to the factory. Dealer is very good at repairs as they do million dollar MH's. I have seen some of their work and their work is well done. Dealer is still saying all will be fixed. WE WILL SEE.

TO BE CONTINUED:

[twindman]

I don't get the praise for Tacoma dealer. I was in the area and my frameflex happened. I had read about it many times on here. I called their service department and the person I talked to (I think it was service manager) said he had never heard about anything like that!!!! So I crossed my fingers and limped home to Arizona where I trust my dealer.

[bigskyjimmy]

So that is you're only experience with Tacoma RV is a phone Call about frame flex??? Did you try to make an appointment to get it looked at?? was the RV still on Warranty?? they are a VERY busy Keystone Dealership that gets Thousands of work orders a year and I also do not think he would just come out and say that Montana's or any other Keystone's have that problem (or any other) I just think he had bigger Fish to Fry that day That's all

Originally Posted by twindman

I don't get the praise for Tacoma dealer. I was in the area and my frameflex happened. I had read about it many times on here. I called their service department and the person I talked to (I think it was service manager) said he had never heard about anything like that!!!! So I crossed my fingers and limped home to Arizona where I trust my dealer.

[jcurtis934]

With almost 500,000 rvs produced in caledar year 2016, you guess how many were methodically built and debugged before being dragged down the freeway systems to the dealers that bought them. Then factor in how many dealers have competent workers to find and understand the trailer systems so they can properly look for issues...let alone have the knowledge to fix things. New day in the rv world. Do your homework before signing on the bottom line. Then learn how to take care of things yourself...not only a good learning experience, but you will be able to help so many new owners that don't have a clue and can't afford to have things fixed by a dealer.

[dfb]

Just reading older posts....

[dfb]

We're talking TOTAL LACK OF QUALITY OR WORKMANSHIP..EI... CARPET ALREADY WEARING OUT...ITS EVERYWHERE IN THOR PRODUCTS.... IF ITS THOR, YOU CAN BE SURE ITS JUNK...EVERY COMPANY THOR BUYS OUT GOES TO HELL QUICKLY...THEY HAVE AN ASSEMBLY PROBLEM, QUALITY CONTROL PROBLEM, customer satisfaction problem, AND USING SUBSTANDARD CHEAP ASSEMBLY METHODS and parts WHEREVER POSSIBLE....IF U WANT EXAMPLES, I CAN GIVE YOU LOTS....This company has a total lack of care for those who put bread on their table...Dont believe me! Call Keystone and see how much help they'll give you...Montanas are pure Fluff....Make it look good, but make it cheap! Then charge high bucks...my rear end still hurts... thanks THOR, NOT...

[richfaa]

I was not aware that airstream was such a piece of junk.

[dfb]

Originally Posted by richfaa

I was not aware that airstream was such a piece of junk.

Is Thor the parent company?

[govslug]

We just got back from our first trip...only a couple issues . The shower drain was like yours , not flush . The dometic fridge had a shelf that when we put stuff on it fell out . Noticed the side wall of the fridge was bowed in . Fridge also was making loud noises by the second day . And the toilet would not hold water . Torn shade in bedroom . Found most of these issues on this site....great site. Sounds like there are certain things that are common with units coming off the lines in that year . Others are just the products being used .
It is at our local dealer now...been a week and haven't heard anything yet . We will see how the dealer goes now....
We really like the unit and look forward to years of great camping trips...will be retiring in 4 more years and plan to spend a lot of time in it.

[richfaa]

Originally Posted by dfb

Is Thor the parent company?

Yes Google who owns Airstream.

[Bad Moon]

Originally Posted by dfb

We're talking TOTAL LACK OF QUALITY OR WORKMANSHIP..EI... CARPET ALREADY WEARING OUT...ITS EVERYWHERE IN THOR PRODUCTS.... IF ITS THOR, YOU CAN BE SURE ITS JUNK...EVERY COMPANY THOR BUYS OUT GOES TO HELL QUICKLY...THEY HAVE AN ASSEMBLY PROBLEM, QUALITY CONTROL PROBLEM, customer satisfaction problem, AND USING SUBSTANDARD CHEAP ASSEMBLY METHODS and parts WHEREVER POSSIBLE....IF U WANT EXAMPLES, I CAN GIVE YOU LOTS....This company has a total lack of care for those who put bread on their table...Dont believe me! Call Keystone and see how much help they'll give you...Montanas are pure Fluff....Make it look good, but make it cheap! Then charge high bucks...my rear end still hurts... thanks THOR, NOT...

I hate to admit it dfb, but I think you are correct.

[CORattler]

Originally Posted by fatcatzzz

Wife and I went to our dealer on Sat. to do the PDI on the 2017 3720. Started a list of thing that we saw wrong. We are now up to 39 items. That's right 39 items! Everything from gouge in vinyl floor, drain in shower 1/4" higher than shower floor, refer has two doors with dents, refer has 3/16" gap bottom left corner, air conditioner cover warped to name a few.

We are supposed to return on Monday to go over the unit again as minor issues are to be fixed. The larger items (Refer, vinyl, etc.) have to have Keystone approval. Don't know why an approval is needed as this unit is NEW.

Dealer is saying all will be fixed, on their dime if not on Keystones. Dealer is paying for our fuel to make the trips back and forth. Seems as though they are trying to make it right. WE WILL SEE! The salesman and dealership manager are very embarrassed about this as their tech. was supposed to take care of these items, at least most of them. TECH IS NOW FIRED.

Wife is stressed to the max about this , I am not to happy to say the least.

Is there NO QC on the line where they are built? I can't believe this thing ever left the factory like this!

Well rant over for now.

TO BE CONTINUED:

Hopefully you haven't paid for the unit yet.

[govslug]

Factory refused to repair our shower drain as a warranty job...like yours it sticks up 1/4 of an inch . They did replace the fridge , replaced shade and replaced the ball valve on the toilet.....3 of 4 and it only took 1 month ! Hard to blame a dealer when they in turn have to go through approval from the factory before doing warranty work . Most the time was waiting for the fridge to get there . Guess I'll silicone the gap around the drain for now.

[Bad Moon]

Originally Posted by govslug

Factory refused to repair our shower drain as a warranty job...like yours it sticks up 1/4 of an inch . They did replace the fridge , replaced shade and replaced the ball valve on the toilet.....3 of 4 and it only took 1 month ! Hard to blame a dealer when they in turn have to go through approval from the factory before doing warranty work . Most the time was waiting for the fridge to get there . Guess I'll silicone the gap around the drain for now.

Before you do that, check and see if the drain flange nut is accessible from the basement; it might just need to be tightened.