The best RV company going! - Montana Owners Club

plattj1 · 03-22-2011, 04:02 PM

Hi all -

I am a long time lurker, been RV'ing for over 20 years but I do not post often. I am the proud owner of a 2010 3000RK which recently had an issue that only came to light after we were out of warranty. I would like to print verbatim the response I received from Montana when I called them about the problem.

>>>>>>>>>>>>>>>>>>
"Now that I have seen the pictures I have had the tech team review them with me. We would like to have you take the unit to a Keystone service center and have them take care of this for you. We will take care of this as a goodwill for you. Do you know of a service center in your area? If so let me know who you have, and I will contact them and advise them how to proceed to get the authorization. As the unit is out of warranty, I will need to make that call."
>>>>>>>>>>>>>>>>>>>

Service like that deserves all the recognition I can give it, I am involved in 2 different RV groups and you can be sure that everyone in both groups will know what level of service Montana owners can expect.

JP

http://jp-jpsview.blogspot.com
http://www.flickr.com/photos/jps_view

Jolu · 03-22-2011, 04:42 PM

Now that is great to hear. I am sure you will be taken care of. It sounds like the dealer will not have a problem with authorization with Keystone even though you state you are out of warranty.
Joe

CORattler · 03-22-2011, 04:44 PM

Glad to hear the good report and welcome to the MOC forum.
BTW, I just spent the last 1/2 hour looking at your photos. Very nice work.

mail2us · 03-22-2011, 05:38 PM

Good luck and I too enjoyed your blog.

CamillaMichael · 03-23-2011, 10:14 AM

Always like to hear stories like yours...makes me feel we made the right choice when we purchased our Montana and gives me confidence in recommending Montanas to others.

grampachet · 03-23-2011, 10:17 AM

Could you share what your problem was? thanks

plattj1 · 03-23-2011, 11:20 AM

I had a leak in the kitchen, the refer vent was defective.

JP
http://jp-jpsview.blogspot.com
http://www.flickr.com/photos/jps_view

grampachet · 03-23-2011, 02:06 PM

Did you have water on the floor in front of the fridge? That is what I had.

plattj1 · 03-29-2011, 01:51 PM

Dropped off my unit at the dealer today, Montana had called ahead and arranged everything as promised. The dealer said everything was prepaid and taken care of.

What a company!

richfaa · 03-30-2011, 07:10 AM

be sure to put that on RV net as there is a lot of Montana bashing over there mostly by one person who was here once but got himself locked out.

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