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Old 09-12-2019, 10:50 AM   #1
mchurch314
Seasoned Camper
 
Join Date: Jul 2018
Location: St. Louis
Posts: 81
M.O.C. #22121
Talking G & L RV Specialities

A big shout out to G & L RV Specialities (currently one of the vendors at the rally). Last year I bought from them a keypad RV door lock, a hot water heater anode and a set of Snap Pads. A couple of months ago I lost one of the pads so I went to the vendor area today to buy a replacement. Instead of selling me one, the lady that worked there suggested I contact Snap Pad a request a warranty replacement. She forwarded my original receipt (via email) which I had long ago lost and gave me the number to their claims department. After a brief call to Snap Pad, and a subsequent email forwarded to them with pertinent information, they are replacing the pad. Kudos to Snap Pad but more importantly, kudos to G & L for helping me to get a free replacement; they could just have easily sold me a replacement.
 
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