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03-23-2007, 09:50 AM
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#1
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Established Member
Join Date: Jun 2006
Location: PASADENA
Posts: 16
M.O.C. #5894
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Warning
If you go in for service at Camping World in Katy TX, unload your entire rig.
I know we all hear from disgruntled customers and read their comments from lousy experiences from this service or that service. I guess I will join the list.... but will not go into specific customer service except to say it was non-existent.
My main issue is Theft. Yes, the service folks stole my $360 surge protector and a few of the other plugs I had locked in my power box. I have been in repair facilities too many times in my travels, yet I have never had anything stolen.
The Katy store has a sign posted with words to the effect that I must remove all items of value from my rig ...just how in the heck can a person do that, when it is fully loaded.
My questions to them go unanswered and my only recourse is to warn folks.
I wrote letters to management at Camping World and to the CEO of Freedom Roads, their parent company... neither organization feels it is even worth while to respond to me.
I will get another surge protector, not from Camping World, they now have one too many.
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03-23-2007, 11:59 AM
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#2
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Montana Fan
Join Date: Dec 2006
Location: Owendale (Bad Axe)
Posts: 380
M.O.C. #6592
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Man, really sorry to hear that. It's so frustrating when you can't even trust the very people you are putting your trust in. I hope someone from CW contacts you to try and resolve this issue. Thanks for the heads up.
Jan
On edit~ I hope I don't have any unexpected surprises like that when I pick up my Monty on Monday. 
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03-23-2007, 12:35 PM
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#3
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Montana Master
Join Date: Aug 2004
Location: Cedar Rapids
Posts: 4,876
M.O.C. #1944
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Quote:
quote:Originally posted by Connorsmom
Man, really sorry to hear that. It's so frustrating when you can't even trust the very people you are putting your trust in. I hope someone from CW contacts you to try and resolve this issue. Thanks for the heads up.
Jan
On edit~ I hope I don't have any unexpected surprises like that when I pick up my Monty on Monday.
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Jan, I don't think you have anything to worry about. From what I've heard from others about where you took your rig, you'll be okay. Usually the dealers are pretty trustworthy. I know in my case, when I have work done by Ketelsen RV in Hiawatha, IA, I go away and leave both computers, all our electronic equipment, coin purses and lots of other things of value right out in plain sight. I happen to know everyone in their dealership and trust every one of them. I know what would happen if anything untoward did happen there.
Orv
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03-23-2007, 01:47 PM
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#4
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Montana Fan
Join Date: Jul 2006
Location: Denton
Posts: 376
M.O.C. #5993
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Guess maybe we will have to stay in the rig while they are working on it. Follow them like a shadow even if they say their insurance will not cover. No Shadow, No Business Period! Maybe some type of legal paperwork that the shop has to sign before we let them work on our homes protecting us from them. Just tossing some ideas around here.
One thing for sure didn't purchase the membership this year and now guaranteed to not! If CW can't even have the respect to contact their customer then they do not need our dollars! To bad always did feel they were a rip off but convieniant now to hear this confirms the rip off part!
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03-23-2007, 02:55 PM
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#5
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Montana Master
Join Date: Mar 2005
Location: Port Orchard
Posts: 1,153
M.O.C. #3403
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What about writing a letter to Trailer Life's RV Action Line? I bet the CW folks wouldn't like your story hitting the main magazine of the RV industry. Sorry to hear of your loss, but thanks for the heads up.
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03-25-2007, 08:14 AM
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#6
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Montana Master
Join Date: Aug 2004
Location: La Pine
Posts: 2,654
M.O.C. #2018
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I was going to suggest the same thing Fire5er did. You might also try contacting Good Sam Club.
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04-20-2007, 03:55 AM
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#7
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Montana Master
Join Date: Apr 2005
Location: Tonawanda
Posts: 551
M.O.C. #3662
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Please don't stop writing letters,this the only recourse we rv'ers have.Places like this should be held accountable and stopped.I'm sure the CEO at cw would like to here about the M.O.C. avoiding cw in Texas.
Don't give up (the sweeky wheel gets the grease)
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04-20-2007, 04:39 AM
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#8
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Montana Master
Join Date: Feb 2004
Location: Georgetown
Posts: 1,411
M.O.C. #956
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We had work done in Oklahoma City camping world and didn't have a problem.
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04-20-2007, 10:56 AM
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#9
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Montana Master
Join Date: Oct 2006
Location: chattanooga
Posts: 1,002
M.O.C. #6363
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I have had a couple things done at CW in couple different towns, and work done at other sources. We never had anything missing yet, but I think the reason is that I stay with my "home". We are fulltimers, and it is our house, when I had a stck house I never let anyone come inside or outside for repairs without me there. Its "my" money, my home or TV, And to hell with there insurance "joke" maybe they should have "theft" insurance! But nearly all places will let you stay in your home if you ask.
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04-20-2007, 11:10 AM
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#10
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Montana Master
Join Date: May 2006
Location: San Jose
Posts: 728
M.O.C. #5740
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Quote:
quote:Originally posted by Fire5er
What about writing a letter to Trailer Life's RV Action Line? I bet the CW folks wouldn't like your story hitting the main magazine of the RV industry. Sorry to hear of your loss, but thanks for the heads up.
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Since the Affinity Group owns both Trailer Life and Camping World what do you think the chances are that they would put the letter in Action Line?
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04-20-2007, 04:36 PM
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#11
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Montana Master
Join Date: Mar 2007
Location: Bonita Springs
Posts: 1,943
M.O.C. #6977
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I think if camping world wants to save there back they better come up with the parts and fire the thief in the building . its a thief in the back room and how do you follow them all day when they post at the door you are not allowed . i know if you try to post it in rv mag it will get the trash can
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