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12-15-2011, 05:20 AM
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#1
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Established Member
Join Date: Aug 2008
Location: Old Hickory
Posts: 31
M.O.C. #8713
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Burlington Graphics said no.
Contacted Burlington Graphics about replacing our 2008 Montanna front decals and was told they no longer have a department that makes graphics for replacement.
I even offered to pay for them and they could only suggest I find a sign company to create and install them. Where do I go next? Keystone? Or am I just getting the "brush off" ?
Thanks,
Mike
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12-15-2011, 05:34 AM
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#2
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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The graphics on our 06 3400 get worse every week. I am sure that will be a big sell point on a trade in for our new Montana.If the dealer tells me they want to knock off 1000.00 for ugly graphics I want a check from Keyetone to make up for it...
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12-15-2011, 05:46 AM
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#3
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Montana Master
Join Date: Feb 2007
Location: Essex
Posts: 1,123
M.O.C. #6880
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Hi Mike.
Send an email with pictures of your graphics to Christy Anglemyer at Keystone. She has helped alot of us. anglc@keystonerv.com
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12-15-2011, 05:49 AM
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#4
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Montana Fan
Join Date: Nov 2011
Location: St Davids, Niagara
Posts: 137
M.O.C. #12003
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I agree..I just sent my pictures to Cherie of Keystone customer service and she is sending me out new graphics as we speak.
schmc@keystonerv.com
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12-15-2011, 06:44 AM
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#5
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Montana Fan
Join Date: Aug 2010
Location: Dundas
Posts: 406
M.O.C. #10690
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I may be wrong but didn't Keystone go to a new vender for graphics because of all the problems? Is it possible Burlington graphics is snubbing Keystone owners for that reason?
Dave
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12-15-2011, 07:40 AM
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#6
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Montana Master
Join Date: Apr 2007
Location: South Shore
Posts: 6,009
M.O.C. #7110
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When you click on their web site for ordering replacement graphics it says they have temporarily discontinued their Replacement Graphics Program.
__________________
2011 GMC 4X4 dually CC, 6.6 Duramax with Allison Transmission. Formally 2001 Montana,2007 3400RL Montana, presently 2018 3401RS Alpine.
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12-15-2011, 08:34 AM
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#7
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Montana Master
Join Date: Feb 2006
Location: Denver
Posts: 1,041
M.O.C. #5329
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Well, I have tried Keystone and Montana, on several different occasions, and been refused replacement graphics several times. So, if you got some, it must have been the right phase of the moon, or you know where the bodies are buried. Congrats.
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12-15-2011, 08:56 AM
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#8
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Keystone should want to fix the bad graphics. Ugly rigs drive customers to other brands. I saw a rig boondocking at Walmart recently with really badly faded graphics. Even though I knew about the graphics problems the first thing that went thru my head was "bad quality rig".
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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12-15-2011, 01:01 PM
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#9
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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Said tongue in cheek I'm sure Rich...
I sure wouldn't hold my breath on that one!
Quote:
quote:Originally posted by richfaa
The graphics on our 06 3400 get worse every week. I am sure that will be a big sell point on a trade in for our new Montana.If teh dealer teel sme they want to knock off 1000.00 for ugly graphics I want a check from Keyetone to make up for it...
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__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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12-16-2011, 02:38 AM
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#10
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Established Member
Join Date: Aug 2008
Location: Old Hickory
Posts: 31
M.O.C. #8713
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Thank you for the contact name at Keystone.
I will give it a try. Sending pictures will be no problem. Merry Christmas to all!
Mike
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12-16-2011, 04:46 AM
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#11
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
quote:Originally posted by CORattler
Said tongue in cheek I'm sure Rich...
I sure wouldn't hold my breath on that one!
Quote:
quote:Originally posted by richfaa
The graphics on our 06 3400 get worse every week. I am sure that will be a big sell point on a trade in for our new Montana.If the dealer Tells me they want to knock off 1000.00 for ugly graphics I want a check from Keystone to make up for it...
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Actually not said T in C. Should a manufacturing defect cause a decrease in value of my product I will be a very unhappy Rich and that will not be a good thing. We have followed the manufacturers procedures to the letter on graphics maint. Keystone did say they would send new graphics at the fall rally and we have not yet seen them yet. We shall see.
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12-16-2011, 12:50 PM
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#12
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New Member
Join Date: Jul 2007
Location:
Posts: 7
M.O.C. #7399
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I have a 2995 2007 Montana. About 95% of all the graphics peeled and Keystone replaced all of the graphics---but not the labor cost to remove and apply new graphics. I am not sure who made the new decals.
I have owned several rv's over the years, and only the Montana decals by Keystone failed. Rest assured, I will never buy or recommend another Keystone product. I have been quite satisfied with the Montana product except for the decal problem. If Keystone would have done the right thing by taking care of the labor for decal removal and application, I would support Keystone 100%. Keystone knows decals made by Burlington, particularly on the 2007 Montana, were a defective product and Keystone has not accepted complete responsibility. I often see Montanas in campgrounds around the country with peeling decals. I guess what you see is what you can get from Keystone!
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12-16-2011, 01:31 PM
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#13
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Seasoned Camper
Join Date: Mar 2009
Location: bago
Posts: 59
M.O.C. #9216
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Quote:
quote:Originally posted by grizd
I have a 2995 2007 Montana. About 95% of all the graphics peeled and Keystone replaced all of the graphics---but not the labor cost to remove and apply new graphics. I am not sure who made the new decals.
I have owned several rv's over the years, and only the Montana decals by Keystone failed. Rest assured, I will never buy or recommend another Keystone product. I have been quite satisfied with the Montana product except for the decal problem. If Keystone would have done the right thing by taking care of the labor for decal removal and application, I would support Keystone 100%. Keystone knows decals made by Burlington, particularly on the 2007 Montana, were a defective product and Keystone has not accepted complete responsibility. I often see Montanas in campgrounds around the country with peeling decals. I guess what you see is what you can get from Keystone!
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Amen! I have owned a SOB TT, then a SOB fiver both the same mfg, never had as many problems as this Montana, we thought we were "moving up" the ladder,,,,LOL, boy were we fooled. to stay on this topic, (I have many), Our 2007 decals have peeled off so often, I finally hand painted new ones on, couldnt take it anymore. The economy has turned around for my business, we have in our 2 year plan to dump this POC and going back to the previous SOB product, happily! Only regrets will be the awesome information sharing from you folks..
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12-17-2011, 12:55 AM
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#14
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Note to keystone... There are far to many unhappy Montana owners on this forum as well as other forums. Please take note.
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12-17-2011, 02:06 AM
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#15
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Montana Master
Join Date: Feb 2003
Location: Englewood
Posts: 3,095
M.O.C. #164
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Also take note our 2002 2955Rl Graphic's are still looking good.So something has changed
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12-17-2011, 03:19 AM
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#16
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Montana Fan
Join Date: Jul 2011
Location: Farmington
Posts: 283
M.O.C. #11619
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[quote]Originally posted by DQDick
Keystone should want to fix the bad graphics. Ugly rigs drive customers to other brands. I saw a rig boondocking at Walmart recently with really badly faded graphics. Even though I knew about the graphics problems the first thing that went thru my head was "bad quality rig".
[/quote
That is EXACTLY what motivated me to move on from my Wildcat! After 2 years the decals where almost white and shrinking/rolling. No love from Forest River so when I decided to look at replacing the unit I didn't so much as look at another Wildcat.
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12-17-2011, 03:32 AM
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#17
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Montana Master
Join Date: Nov 2004
Location: Mayville
Posts: 629
M.O.C. #2486
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Keystone should try Sharpline Graphics . The company makes rv,boat,auto,truck,airplane,display graphics.
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12-18-2011, 04:14 AM
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#18
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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the graphics on our 06 344 held up till last year then started to come apart. We did everything by thy book.We do use the 3400 hard and it is exposed to all kinds of weather...But still it looks bad and what happens when I try to sell or trade it?? If they send me the new graphics I will put then on and be happy.
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12-18-2011, 02:47 PM
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#19
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Montana Fan
Join Date: Apr 2008
Location: Tavernier
Posts: 216
M.O.C. #8424
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We had to send pictures but got new graphics this past week. They were very nice at Keystone. Now to find somebody to remove old ones and put on new ones.
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12-21-2011, 12:13 PM
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#20
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Montana Fan
Join Date: Nov 2011
Location: St Davids, Niagara
Posts: 137
M.O.C. #12003
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I just received my graphics today from Keystone. I will have them installed in the spring by a friend of mine who is in the graphics business. I can't thank Cherie from Keystone enough for her quick turnaround of my request. Customer service is excellent.
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