Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 07-25-2014, 06:35 PM   #1
bikefever
Seasoned Camper
 
Join Date: Mar 2009
Location: BOX ELDER
Posts: 90
M.O.C. #9158
Warranty Item - 2 months and counting

In April we purchased a new 2014 Montana Model 3402. The sofa sleeper mattress still with its plastic cover and never used had a defect. A spring had broken and worked thru the mattress cover. It was not found at during the pre delivery inspection but was found when we first attempted to use the bed about 1 month after the purchase.

The dealer placed an order for replacement mattress on June 3. I have called the dealer numerous times and most recently started calling Keystone customer service daily. The information given by Keystone is that it is on order and in the hands of their purchasing department with no resolution date.

Its time to post my saga here on the forum to try to get resolution and a new mattress in my new Montana.

Appreciate any help you may have.

bikefever is offline   Reply With Quote
Old 07-25-2014, 06:42 PM   #2
DQDick
Montana Master
 
DQDick's Avatar
 
Join Date: Jun 2011
Location: Wilsey
Posts: 15,169
M.O.C. #11455
I sent an email up the line at Montana, hopefully it will help.
__________________
Dick and Joyce
2017 3720 RL
2011 Dodge Maxi Cab
3rd AC, Bathroom door mod, etc.
DQDick is offline   Reply With Quote
Old 07-26-2014, 12:49 AM   #3
HOOK
Montana Master
 
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
Call customer service at Montana.
HOOK is offline   Reply With Quote
Old 07-30-2014, 04:46 AM   #4
DQDick
Montana Master
 
DQDick's Avatar
 
Join Date: Jun 2011
Location: Wilsey
Posts: 15,169
M.O.C. #11455
Got this back. Will also be sending you an email, but since that's not always working I'm posting also: Good Morning,

I am attempting to locate a VIN or the customers last name so that I may assist. Can you help with this please?


Here is the post -

In April we purchased a new 2014 Montana Model 3402. The sofa sleeper mattress still with its plastic cover and never used had a defect. A spring had broken and worked thru the mattress cover. It was not found at during the pre delivery inspection but was found when we first attempted to use the bed about 1 month after the purchase.
The dealer placed an order for replacement mattress on June 3. I have called the dealer numerous times and most recently started calling Keystone customer service daily. The information given by Keystone is that it is on order and in the hands of their purchasing department with no resolution date.
Its time to post my saga here on the forum to try to get resolution and a new mattress in my new Montana.
Appreciate any help you may have.



Thank you,

Stephen Holmes
Keystone RV
Dutchmen Manufacturing Inc.
Owner Relations Manager
RVIA/RVDA Master Certified Technician
Hotlines - 866-425-4369
Fax ------- 866-273-1453/1457
__________________
Dick and Joyce
2017 3720 RL
2011 Dodge Maxi Cab
3rd AC, Bathroom door mod, etc.
DQDick is offline   Reply With Quote
Old 07-30-2014, 05:07 AM   #5
JandC
Montana Master
 
Join Date: Mar 2013
Location: Cape Coral
Posts: 2,253
M.O.C. #13272
Got a visit yesterday from my "Bad Luck" buddy with the stuck slid SOB toy hauler. Without filling a whole page with all the details, his unit is a Dutchman, which as we all know Keystone bought out. When he calls his Dutchman service center it rings into the same place, and the same folks, as when I call my Montana service center. Point is, the parts to fix his slide could take up to a month to get so they are picking their fiver up Monday and trying to get it back home to Florida where a CW there will take over the repair. This whole process took over a week going through the Keystone/Dutchman service center. I just hope that Keystone has not become so overwhelmed after taking over Dutchman that everyone ends up getting horrible service.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time in DP
JandC is offline   Reply With Quote
Old 07-30-2014, 05:10 AM   #6
DQDick
Montana Master
 
DQDick's Avatar
 
Join Date: Jun 2011
Location: Wilsey
Posts: 15,169
M.O.C. #11455
PM is out there, but I'm pretty sure my email didn't go out. If you know Bikefever please let him know to read the post and contact the gentleman. Thanks!
__________________
Dick and Joyce
2017 3720 RL
2011 Dodge Maxi Cab
3rd AC, Bathroom door mod, etc.
DQDick is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Six months and counting pkbridges77 Full Timing in your Montana 19 01-25-2016 02:16 PM
Two months and counting!!! bncinwv North American MOC / Mid-Atlantic-Virginia Region 1 05-29-2014 02:55 PM
Cool item I already have, and recommend..... Ozz Additions & Improvements 4 10-06-2007 03:23 PM
A cool item to have Ozz Additions & Improvements 5 10-05-2007 03:37 PM
closets - another wish list item sreigle What I'd like to say if... 0 01-17-2003 06:16 PM

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 05:34 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.