Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > MOC Technical Forums > Maintenance
Click Here to Login

Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-30-2017, 10:33 PM   #1
Steve Schempp
Established Member
 
Steve Schempp's Avatar
 
Join Date: Apr 2017
Location: Sacramento
Posts: 11
M.O.C. #19684
Dimplex Electric Fireplace

We have a 2016 3790RD and we noticed that the heater on our Dimplex DF2624L does not turn off. Tried the remote and the control panel and it still runs. Ended up unplugging it. I tried plugging it back in and the same thing happens. We have had the rig for 14 months. Any suggestions? Thanks
 
__________________
2015 Ram 3500 and 2016 3790RD
Steve Schempp is offline   Reply With Quote
Old 05-01-2017, 04:51 AM   #2
mazboy
Montana Master
 
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
get ahold of dimplex...they'll help you out..
Technical specialists:
1-888-346-7539
mazboy is offline   Reply With Quote
Old 05-01-2017, 10:25 AM   #3
Steve Schempp
Established Member
 
Steve Schempp's Avatar
 
Join Date: Apr 2017
Location: Sacramento
Posts: 11
M.O.C. #19684
Thanks. Their response was that they have had problems with these units but have not done a recall. They referred me to my dealer or the extended warranty we have. This is the third rig we have had with a fireplace and the first time this has failed.
__________________
2015 Ram 3500 and 2016 3790RD
Steve Schempp is offline   Reply With Quote
Old 05-25-2017, 11:43 AM   #4
Neverhome
Montana Fan
 
Join Date: Dec 2015
Location: Sanford
Posts: 114
M.O.C. #18136
I had the back brick glass break on my Montana that I bought used. I contacted Dimplex, explained I was not the original owner and wanted to order the part. Customer service asked me what the serial number was on the unit and when I gave it to them they said even though I did not buy the fireplace, it was still under a two year warranty and shipped me the replacement glass at no charge. I had a very good experience with them. I would try to contact them again as your unit should be under warranty from them. You may have gotten a less than stellar customer service rep when you called. I am confident, based on my experience, they will stand behind their warranty. After all, who warranties glass in a box that shakes and rattles going down the road? Dimplex did.

Neverhome
Neverhome is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 07:59 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.