A Good Day with Customer Service.

[jlb27537]

It started with are my steps under recall? Got a guy that has been a Customer Service/NOT rep for 3 months. Gave him my VIN, Nope you are not on the recall. After 20 minutes with this young gentleman, I decided I needed to hang up and take a heart pill or have a large adult beverage. I chose the latter.

I then filed a complaint with the NHTSA and with in about 20 minutes got a call about my steps. We determined that my VIN was indeed involved in the recall.

I then called back to Keystone Customer Service/NOT and got the same gentleman. His voice sounded familiar, but he did remember me. After pulling up my VIN it came back to him. After a few minutes it was obvious he was way over his head.

I asked to speak to someone else.

After close to 20 minutes on hold a gentleman, whose name has been mentioned on the forum came on the line. We had a nice conversation and I expressed my concerns.

I was asked to contact a "Dealer" and have them order the "recall kit" for my steps. We'll see how that goes tomorrow.

The Emergency Window Latch that is going on for months is a different issue. They are going to contact the dealer and try and determine why it has taken so long to get a part.

The gentleman I spoke with has the wheel base to make something happen, I hope he does.

PS: He said he does read the forum on a regular basis, so he is aware of the folks with "issues". But actions speak "volumes"

Jim