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06-04-2012, 07:45 AM
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#1
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Montana Master
Join Date: Sep 2004
Location: Leona
Posts: 6,382
M.O.C. #2059
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The retraction
None of us are perfect neither people or companies. Depending on who you talk to, the problem lies here or there. Since I am not a judge or jurist, I am not interested in fixing absolute blame. I am interested in making repairs and getting down the road.
Everyone is trying to make that happen; my repairman, the dealer supplying the tank.....and Keystone, I am pleased to report. Using the measurements, Keystone located the correct tank and is having it sent by overnight to the dealer to be picked up and installed by the repairman. All this should conclude in the next couple of days.
Keystone's representative called me to address the issue and assure me that they would expedite the shipment of the tank at Keystone's expense. They had read my earlier post and were apologetic. Based on the circumstances, this is the best outcome possible. I am grateful to all parties concerned, especially Keystone for providing an expedited solution.
No one can promise perfection, but we can all provide correction. Keystone has certainly provided correction and hopefully so have I.
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06-04-2012, 07:52 AM
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#2
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Montana Fan
Join Date: Feb 2011
Location: Silverton
Posts: 489
M.O.C. #11144
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Good to hear. Thanks for keeping us updated.
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06-04-2012, 08:01 AM
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#3
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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Glad to here issue was solved!
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06-04-2012, 08:03 AM
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#4
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Montana Master
Join Date: Apr 2009
Location: Murrieta
Posts: 5,816
M.O.C. #9257
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Stiles, I'm glad it's starting to work out. It would have been better to have avoided this issue in the first place but alas, we can't hold our breath. I hope someone reviews this, figures out where the ball was dropped and this kind of miscommunication does not occur. Unfortunately, Murphy is alive and well in the world.
Do you know what action was missing here? Did the VIN not help because tanks are not tracked or vary too much? Should measurement and spouts always to checked since there are so many varieties? If this happens to me and the service tech just wants to rely on the VIN, what information is best for making sure the right tank is sent the first time?
Kudos for Keystone to step to the plate and expedite things.
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06-04-2012, 09:12 AM
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#5
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Montana Master
Join Date: Oct 2008
Location: Siloam Springs
Posts: 2,206
M.O.C. #8890
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Stiles
I'm glad it is going to all work out, no sense in looking back. Good to get the job done and move forward. Everyone makes mistake, it what they to fix their mitakes that counts.
Enjoy you future travels.
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06-04-2012, 09:57 AM
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#6
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Montana Master
Join Date: Mar 2010
Location: Land O Lakes
Posts: 2,783
M.O.C. #10246
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The kind of outcome I always like to hear...and the outcome I have come to expect (and see) from Keystone. Glad that things are working out for you folks...happy trails!
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06-04-2012, 10:32 AM
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#7
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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One thing you find in common on this forum. Getting Keystone involved can only make it better. There have been times they said no, but I don't think they ever made it worse.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-04-2012, 01:30 PM
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#8
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Montana Master
Join Date: Feb 2008
Location: Winthrop Harbor
Posts: 1,831
M.O.C. #8160
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Congratulations to Stiles and Keystone.
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06-04-2012, 03:36 PM
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#9
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,550
M.O.C. #2283
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In Keystone's defense, it is very expensive it maintain records on every unit they sale. Some people would like to have an electrical digram but in order to do that you haft to draw blue prints then whoever wired the camper would haft to go by them. And all that would accomplish would be to slow down wiring the unit. The worker would haft to get the blue prints out look at them and rout the wires. The process is very expensive and I know I would not wont to pay for that.
In my shop we make 10 or more products with hundreds of parts in them. We do not have a single blue print. You waste too much time fooling with them, getting them out, keeping them updated. Ask the guys we compete against, what happens when you are not productive. Oh you can't they didn't survive. You keep your cost down or you don't survive, just like Keystone is doing.
Lynwood
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06-05-2012, 01:35 AM
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#10
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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good news!
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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06-05-2012, 02:06 PM
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#11
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Montana Master
Join Date: Jul 2009
Location: Olympia
Posts: 1,058
M.O.C. #9441
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Stiles, well said.
__________________
2020 Ram 3500, 2022 Luxe 38GFB,2500w Solar with Victron equipment, Gen Y Pinbox
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06-05-2012, 04:03 PM
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#12
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Montana Master
Join Date: Sep 2004
Location: Leona
Posts: 6,382
M.O.C. #2059
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Repairman called. The tank is in his truck. Expect him here around 8:30 AM to complete the repairs. Expect to be on my way Thursday morning.
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06-06-2012, 02:57 AM
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#13
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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Lynwood,
I respectfully disagree with you on this.
In this day of electronic storage and computers with associated CAD programs, there is no reason (to me) not to be able to draw up and maintain drawings for 100s of units. There is an initial outlay of time but this could be done over a period of time by one person. This is not brain surgery, simply a skill set.
Skilled employees can be trained to refer to a computer display for wiring or any other item on the RV if needed. This is not expensive.
Relying on memory to produce your product introduces the danger of losing that knowledge if someone quits, gets fired, gets sick, etc. Additionally, there is less likelihood of producing a consistent quality product.
All this said, I do not mean to diminish good American craftsmanship seen in businesses that produce high quality products without plans, drawings, etc. It's just that it's rare to find these companies in existence still prospering.
Stiles... Yay for you and Keystone!!
Quote:
quote:Originally posted by mlh
In Keystone's defense, it is very expensive it maintain records on every unit they sale. Some people would like to have an electrical digram but in order to do that you haft to draw blue prints then whoever wired the camper would haft to go by them. And all that would accomplish would be to slow down wiring the unit. The worker would haft to get the blue prints out look at them and rout the wires. The process is very expensive and I know I would not wont to pay for that.
In my shop we make 10 or more products with hundreds of parts in them. We do not have a single blue print. You waste too much time fooling with them, getting them out, keeping them updated. Ask the guys we compete against, what happens when you are not productive. Oh you can't they didn't survive. You keep your cost down or you don't survive, just like Keystone is doing.
Lynwood
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__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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06-06-2012, 12:34 PM
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#14
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Montana Master
Join Date: Jan 2004
Location: Down the Road
Posts: 5,627
M.O.C. #889
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It is great to see a company step up and take care of a situation that needed addressing. Hope the repair meets your expectations and your on the road again soon Stiles.
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06-06-2012, 03:35 PM
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#15
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,550
M.O.C. #2283
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Lynwood,
I respectfully disagree with you on this.
Quote
I have no problem with that, none. But I have tried all of that, we had a $100,000 cad cam system, Autocad, computerized billing. We just don't need it, just slow es us down. All we use now is a $2000 Bobcad program to wright our mill programs. All the information we need to produce the parts for our products is stored in the CNC programs. While our competitors were drawings blueprints updating them were were making parts and now we have no one to compete with. We plain to keep it that way by making the best ammunition reloading and related equipment in the world at the lowest prices. We sell products the world over. I,m still amazed that people from Russia China Africa Australia Greenland Iceland and every where else, alomg with all 50 states find us.WOW
Lynwood
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