|
05-20-2016, 03:30 AM
|
#1
|
Montana Fan
Join Date: Jan 2007
Location:
Posts: 128
M.O.C. #6748
|
Fired my keystone dealer yesterday
We purchased our third Montana last July from our local Keystone dealer. We have been happy with their service department's performance with the first two trailers but this one has been very frustrating. I call it " DO A JOB, MAKE A JOB ". We would bring it in for standard warranty work and exterior dents and interior woodwork damage would appear. They were very sorry for the damage caused and ordered the parts needed to fix the damage. Upon bringing it back for the repair, something else would be damaged and the game continues. After this situation happened for the seventh time and no mention of gas and mileage reinbursment I called the owner to make him aware of the Service Department's lack of respect and professionalism regarding service to customer's treasures. He stood by his people, so I had no choice but to tell him that we cannot trust his service department for any repairs in the future and surly not to purchase any future trailers from his dealership. We will move on!
|
|
|
05-20-2016, 04:28 AM
|
#2
|
Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,550
M.O.C. #2283
|
That's why there is more than one dealer. It's yo money.
Lynwood
|
|
|
05-20-2016, 05:06 AM
|
#3
|
Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
|
Don't blame you one bit!
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
|
|
|
05-20-2016, 05:11 AM
|
#4
|
Montana Master
Join Date: Jul 2010
Location: Lake Havasu City AZ.
Posts: 1,811
M.O.C. #10552
|
Seven times??? Your a better man that I am.
__________________
Wayne and Ann Moore
2015 Ford F-350 King Ranch
Firestone air bags, bed saver.
Add 40 GAL tank in bed.
|
|
|
05-20-2016, 06:37 AM
|
#5
|
Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
|
What dealer are we talking about?
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
|
|
|
05-20-2016, 11:04 AM
|
#6
|
Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
|
Have you contacted Keystone Customer Service on this problem? If not, I'd be sending them a certified, return receipt letter and explain what has happened and what the problems have been with your dealer. Make it a nice letter but be specific on the problems and ask for another dealer that you can rely on. The problem with this is unless Keystone recommends them and contacts the new dealer, the new dealer will just put you on the list for repairs AFTER they work on units that have been purchased from them. As DQDick stated, I'd also like to know who this dealer is so we can advise the MOC community to avoid this dealership because of the problems they have caused. If they have done this to a three time purchaser from their business who knows what they are doing to the new customer.
|
|
|
05-21-2016, 12:48 AM
|
#7
|
Montana Master
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
|
Hi
I am afraid you will find a large number of the Keystone dealers will have similar problems. Keystone does not audit their dealer service departs they base their entire performance criteria on the dealers sales.
As for calling Keystone I would give it a try but if you are dealing with a high volume dealer Keystone will not help. They will feed you a line of B**** s**** and send you down the road without any resolution.
This is a $20,000.00 education I just gave you for nothing.
Phil P
__________________
2009 Montana 3665RE
2009 Duramax 3500 DRW quad cab
personal web page https:// www.sallyscoffees.com
If you get a page not available then remove the "s" after HTTP
|
|
|
05-21-2016, 05:12 AM
|
#8
|
Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
|
With Keystone they seem to rank sales above customer satisfaction. You did what you were forced to do. Hopefully you can find a new dealer that understands the importance of after sales service.
We have friends that recently bought a new Montana. They traveled 120 miles on the day they were told to come for their PDI and arrived with there trade in tow. By the time they arrived NOTHING had been done to their new Montana and were sent home to come back another day. Thanks for buying from us....NOT!
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
|
|
|
06-06-2016, 03:16 AM
|
#9
|
Montana Fan
Join Date: Jan 2007
Location:
Posts: 128
M.O.C. #6748
|
We had to return to the dealer for them to repair the damage they caused. It is a sad situation that happened after a sum of ten years of three new trailer sales of $210,000.00 and service. The dealer in question is located in Panama City, Fl.
|
|
|
06-06-2016, 04:22 AM
|
#10
|
Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
|
If anyone thinks Keystone RV has control over any of their dealers then I have a bridge to sell really cheap. Keystone just wants someone to sell their products, anyone, they don't care as long as their product gets sold. The only way to get a dealer's attention IMHO is to not purchase a future RV from them plus possibly send them a copy of any public media postings you write which encourages others not to purchase from them.
They are just like any retail business, if their sales go down they don't make money, if they don't make money they go out of business.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
|
|
|
06-06-2016, 06:25 AM
|
#11
|
Montana Fan
Join Date: Mar 2013
Location: miami
Posts: 152
M.O.C. #13290
|
while you're firing dealer please fire the camping world in ft myers florida not only unproffesional but deceiving repair practice
|
|
|
06-06-2016, 08:06 AM
|
#12
|
Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
|
Actually, the Panama City vendor is pretty interesting. A number of forum members have recommended them and two members now have had really bad experiences.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
|
|
|
06-06-2016, 10:49 AM
|
#13
|
Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
|
switched dealers also.Had no problem with the sales side of the deakership but the service departmnet let me down and they only get one strike.Switchd to a Keystone dealer vey near us who does not handle the Montana line but has no problem with servicing ours or with Extended warranties.They did my most recent repaires and the work was perfect.
|
|
|
06-06-2016, 11:24 AM
|
#14
|
Montana Fan
Join Date: Jan 2007
Location:
Posts: 128
M.O.C. #6748
|
Not surprising. This always happens when a company gets to big fast. They loose site of who got them there in the first place! We do not have any repair issues at present but I will have to research the repair records of other dealers in the area.
|
|
|
06-07-2016, 08:25 AM
|
#15
|
Montana Master
Join Date: Sep 2014
Location: Full Timer In Naples, Florida
Posts: 1,049
M.O.C. #15731
|
Like you said. It sounds like there making warranty repair money for them self's at your expense.
__________________
2017, 3500 Ram Big Horn, 4x4, Crew Cab, DRW, Aisin Transmission, 4:10. Curt Q20, 2014 Mountaineer 331 RLT, Sailun's on the rv and truck.
|
|
|
06-07-2016, 08:02 PM
|
#16
|
Montana Fan
Join Date: Aug 2015
Location: Leavenworth
Posts: 268
M.O.C. #17706
|
We fired our first dealer we purchased from after the first service experience. Horrible Service after the sale (and I paid cash - probably my mistake). The owner tried to intervene when I showed up to take my trailer elsewhere "today" after some simple warranty repairs had been promised, but had not been started after nearly a month. I should have known - they had no service bays; all work is done outside.
I just cut my losses, did some research, and now I schedule and drive about 3 hours to an honest and excellent dealer with a great service department that has been providing me outstanding service for 4 years now. It's got small town appeal! They know my name!! They even do the work on the same day as my appointment!!! In a service bay!!!
__________________
Bill & Mary Van Nuys
Leavenworth, KS
2014 3735MK Legacy, Sailun 637s, TST 507RV TPMS, 2 Battle Born 100 AMP Lithium Batteries, Slide Toppers
2015 Chevy 3500 LTZ, 6.6L Duramax 4WD, CC, LB, SRW with Allison Transmission
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|