Come ON keystone!

[Ozz]

I (my dealer) sent my new chair in to Keystone because the wood inside was cracked and splintered, they wanted to fix it themselves instead of getting me a new chair.
I drove the 25 miles to the dealership, picked up the crated chair they supposedly fixed.....not fixed. I sent (gave) pictures to the dealership showing the splintered wood.
Oh, I also was to pick up my screened escape window that we ordered, they sent the exact window I have now. We got the part number, had a picture of the screened escape window...they still sent the wrong window.
Idiots.
http://i112.photobucket.com/albums/n...3/a44b0fa4.jpg
http://i112.photobucket.com/albums/n...3/7d0e2eaf.jpg
http://i112.photobucket.com/albums/n...3/99d4dfc6.jpg

[bsmeaton]

Wonder what they thought they fixed?

[Ozz]

They replaced the bottom, maybe the internal metal works...kept my casters.

[steves]

Sometimes you just can't understand their actions. I hope you call Customer Relations and let us know what they say.

[hazmic]

Who ever built the chair can't even put the screws in straight. Before installing that big of screws they should have pre-drilled the hole as not to split the wood. Also they probably used wood from over the water. Not good wood.

[Ozz]

I agree, Mickey. They missed the whole board with that back screw.

[Ozzie]

Well, in all fairness, that first pic looks like it got a little squirt of glue...

...and to think someone actually signed off on that job...

[Ozz]

Ozzie, Yea, and...sent it back to me......Bugman

[Okie Guy]

Wow the incompetence is incredible.

[stiles watson]

Ozz, you are beginning to understand why I went out and bought chairs that suited me. I wanted something lighter, more comfortable, and fit I guy my size. OEM chairs could never meet those criteria. When I traded for the new Big Sky, one of the first upgrades was to move the better chairs from the old unit to the new one.

[bigmurf]

My chair broke about 3 weeks ago. Turned it over and looked but nothing jumped out at me. Quick trip to Lazy Boy and a credit card took care of things.

[Ozzie]

LOL...we have a couple of Lazy Dudes too...had to have something to support my neck while relaxing. I think the 5'ers have better chairs these days but ours never made it a month from first use.
My criteria was - could I take a nap in it?
Never have yet, but one day maybe...weekends haven't been long enough.

[Ozz]

You know Ozzie, I like the chairs, not as comfy as our reclining loveseat, but not bad for the quality. They just did a bad job assembling this one chair. Sue really likes them also. Stiles' chairs are very very nice, I can see why he went with them. I keep looking up at your bug while I type this...where is the Raid???
Take care, my friend.
Ozz

[Charlie]

Lazy Boy makes quality furniture. I left the piece of junk that came with the trailer with the dealer and bought what suited me, a nice recliner and have not regretted it.

[Longwell]

I have a HUGE leather recliner I'd like to take with me in the Monty, but I'm afraid it weighs so much I'd have to leave all my clothes behind - NOT a good solution - .
Larry

[Ozz]

Larry, us guys love our favorite chairs, don't we?

[richfaa]

The OEM chairs are not the best...However..our single OEM chair, which is Helen's chair, I never use it, has lasted 16 months now with no signs of defect..Luck of the draw I guess..Of course Helen is a scrawny 125lbs or so..that MAY have something to do with it???

[Ozz]

Rich! You mean a Petite 125#, or, doesn't Helen read these......

[Ozzie]

LOL...I was thinking that too.

[hookman]

Ozz we read the complaints on the website about the bbrecliners then we tried them and decided to buy 2 Flexsteel European Recliners quite expensive but well worth the money. So with all the change you save it this should not be a problem.