So we took our first trip of 2011 during the first week of April. This was after hauling the Monty 55 miles one way to our dealer 1 week before to get the two recalls done and to have some small things fixed on it. (It is after all still under warranty). On the trip, our 40 in TV in the living room decided to go on the fritz permanently. After discussions with our dealer, Keystone agreed to reimburse us for a new TV of our choosing at our local Best Buy. So last week I hauled it back to the dealership to get that fixed, plus a couple other small issues that showed up on the trip. I picked it up 3 days later, hauled it home, opened it up only to discover that the same broken TV was on the wall.
Apparently the dealer thought that boxed TV (our new one) was actually the broken one and slapped a shipping label on it to send it back to Keystone. After a few minutes of private swearing and a conversation with the dealer, thankfully the TV hadn't been picked up yet and a service man came down to our house to put up the new TV. Everyone makes mistakes (I say that now with a smile, not so much last week LOL) but it goes to show that with a good company and dealership behind you, things will turn out ok.
Linear Mode
