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02-10-2019, 02:13 PM
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#1
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Seasoned Camper
Join Date: Jan 2018
Location: Caldwell
Posts: 72
M.O.C. #21136
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Disappointed in warranty decision
So, we took the Monty in for some warranty work. The backsplash was falling off the wall.
Dealer, CW, agreed that this was an issue. We mentioned that the T.V. does not go high enough when raised, for the remote to work. Dealer agreed, and told me how I could fix that.
Finally, we showed where the fridge hits the pantry door, causing the "frosting" on the pantry door to rub off in one spot. Dealer agreed that there was a sharp edge on the fridge door causing the problem.
Sent pictures and detailed explanation to Keystone for warranty approval. Just got told by the dealer, the sharp edge on the fridge that scratched the pantry door is not covered. Even though I did not build or install the fridge or the pantry door, it is apparently my fault.
This is my second Montana. The first was a 2004, that was built better, just not as fancy. Either way, over 60 grand, poor workmanship, and LOUSY customer service really pisses me off. 
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02-10-2019, 06:55 PM
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#2
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Frustrating for sure but minor in comparison to what we experienced with our 2015, Keystone covered everything. Quality currently a factor with many brands.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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02-10-2019, 07:32 PM
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#3
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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I would call Keystone myself and make sure CW actually presnted the claim properly.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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02-10-2019, 08:31 PM
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#4
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Montana Master
Join Date: Sep 2017
Location: Tacoma
Posts: 1,567
M.O.C. #20475
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Agree with DQDICK! Call keystone.
__________________
Bob & Carol Washington St
2017 HC HM352RL 2018 Dodge 3500 laramie CC LB 4x4
Curt Q25 with puck system, Factory air bags
Happy Trails 
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02-10-2019, 10:41 PM
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#5
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Agree with DQDick and BuilderBob, give Keystone Customer Service a call and ask if your CW actually applied for coverage on this problem. CW, as well as other dealers, have had the tendency to give answers to their customers saying that Keystone has denied warranty service because they(the dealer) does not get paid what they think they should be paid for service work from Keystone. Be polite, have your VIN # when you call and ask if your CW dealer actually called them for service for you.
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02-11-2019, 06:24 AM
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#6
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Montana Fan
Join Date: May 2015
Location: Livermore
Posts: 492
M.O.C. #17391
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I still have my 03. Sure I droll over the new ones but my 03 still works. I don't have a single problem. Maybe it's because it's so simple to operate. You still have to handle the poop hose LOL
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02-11-2019, 10:16 AM
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#7
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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CW should also be able to show you what they submitted and then call Keystone. If you have a copy of what they submitted it puts an end to the he said she said scenario
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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02-11-2019, 01:34 PM
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#8
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Seasoned Camper
Join Date: Jan 2018
Location: Caldwell
Posts: 72
M.O.C. #21136
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I will contact Keystone as soon as I can. I did not get the work order from CW when I dropped it off.
Thanks to all for the good imput
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