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03-07-2007, 04:02 AM
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#1
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Team Montana
I have made post referring to "Team Montana" I have been reminded that there may be many members that are not familiar with that term or how to get hold of them.Here is how I do it. Others feel free to chime it.
I call Customer service 574-535-2100 and ask the nice lady who answers the phone to be directed to "team Montana" These are a group of service reps that specialize in the Montana line and , in our experience, are very knowledgeable.The one I recently spoke to is "Matt" If I or they feel they can not answer my question I will ask to be directed to someone in the organization who can help.. Example.."I would like to speak to someone who is a expert on Dual pane windows" We have always been satisfied.
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03-07-2007, 04:39 AM
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#2
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Montana Master
Join Date: Nov 2002
Location: Weatherford
Posts: 1,383
M.O.C. #9
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Good point - some good advice that I've ALWAYS remembered (can't remember who said it, though) is if you have a problem or issue, to NEVER waste your time complaining, arguing, discussing, etc. with someone who can't do anything about it - always ask to speak with someone (the "right person") who can actually get something done to your satisfaction.
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03-07-2007, 12:08 PM
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#3
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Montana Master
Join Date: Oct 2005
Location: Caldwell
Posts: 825
M.O.C. #4855
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Thank you Rich. That's great infromation to have.
Rick
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03-07-2007, 10:59 PM
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#4
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Montana Fan
Join Date: Mar 2006
Location: Manakin-Sabot
Posts: 371
M.O.C. #5540
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Thanks, I have yet to call Montana but this will help a lot if I need it.
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03-08-2007, 01:31 AM
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#5
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Montana Master
Join Date: Oct 2005
Location:
Posts: 1,568
M.O.C. #4890
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Thanks Rich, I hope I never have to call Team Montana, but it is good information to have.
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03-08-2007, 02:14 AM
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#6
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Montana Master
Join Date: Feb 2006
Location: Driftwood
Posts: 1,376
M.O.C. #5446
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Rich,
Thanks for posting the information. We will be using our Montana more now since our business and house have sold. I don't want to use the number, but it is nice to have it just in case.
Colleen
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