|
05-20-2015, 01:52 AM
|
#1
|
Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
|
Some good warranty support from Keystone
Tomorrow, dropping off the Montana to our dealer. Getting new refrigerator, new MW/Convection oven, new black tank flush valve for the unstairs toilet, and the recall work on the steps. Got Keystone approval on the warranty work plus all parts delivered within a two week window which is the best I have ever experienced re warranty work. Was a bit frustrating for all these failures within six months of ownership, to include a few more I fixed myself.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
|
|
|
05-20-2015, 02:46 AM
|
#2
|
Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
|
That does sound a good outcome. Too bad you did have the issues to start with, as you say. Let's hope that it is clear, smooth highways for you after this. John
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
|
|
|
05-20-2015, 02:49 AM
|
#3
|
Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
|
That does sound pretty good. My dealer took much longer getting several warranty parts and approval from Keystone. I also was very happy when the parts were in and I went back for the repairs. Of course one of the parts had already been used for another customer and another part was wrong from Keystone. My warm cozy feeling didn't last very long.
I hope you get all your warranty repairs done during this next visit.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
|
|
|
05-20-2015, 04:20 AM
|
#4
|
Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
|
That's the way it should work. Hope the repairs go well and quickly.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
|
|
|
05-20-2015, 04:52 AM
|
#5
|
Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
|
I got all my parts for my holding tank repair in less than 10 days and they were all the correct parts.
|
|
|
05-20-2015, 06:51 AM
|
#6
|
Montana Master
Join Date: Jan 2013
Location: Bridgewater
Posts: 1,196
M.O.C. #13166
|
Good for you. It's nice to see posts such as yours. It gives the all of us something to hang on to. I guess Keystone does get it right sometimes.
__________________
2010 Montana 3455SA, Mor/Ryde pin, wet bolts, TST 507, Progressive HW50C, GY G614
2019 Silverado D/A 3500HD LTZ DRW CC
B&W Companion
|
|
|
05-20-2015, 07:05 AM
|
#7
|
Montana Master
Join Date: Aug 2007
Location: Waterford
Posts: 3,693
M.O.C. #7500
|
|
|
|
05-20-2015, 02:43 PM
|
#8
|
Seasoned Camper
Join Date: Feb 2015
Location: Campton
Posts: 54
M.O.C. #16108
|
Glad to see a positive post, makes me feel a bit better about my investment (term used loosely)
I do realize that keystone chose parts to use and assembled the unit, but most if not all failures we another vendors product. Just saying. Good luck and hopefully trouble free smiles here on out.
|
|
|
05-20-2015, 05:56 PM
|
#9
|
Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
|
Tom-- Tom-- Tom!!
|
|
|
05-20-2015, 07:03 PM
|
#10
|
Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
|
Great post. One thing still gets me. I get parts within a week from Keystone. Over past three years, everything from full slide replacement, to broken cables like week on front slide. Ordered part last Thursday the came in yesterday. Never had a delay on anything. Just curious why others report long delays. In fact last Thursday a customer of the RV repair I use, accidentally hit my Montana. The bottom metal portion and cargo door of bedroom slide were damaged. The parts including decals arrived today! That's been my experience.
|
|
|
05-21-2015, 02:25 AM
|
#11
|
Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
|
if warranty work, a dealer has to write it up, and submit warranty for approval which keystone in my experience has often been slow to respond. Only then can action start on ordering parts. In this case, I called keystone ahead of time, before going to the dealer which helped to expedite,
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
|
|
|
05-21-2015, 04:20 AM
|
#12
|
Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
|
same here we have our up's and downs with Keystone but have never had a issue with parts, shipping or service.
|
|
|
05-26-2015, 01:35 PM
|
#13
|
Seasoned Camper
Join Date: Feb 2015
Location: Lincoln
Posts: 85
M.O.C. #16088
|
We have had our MW and frig now replaced in our 2014 Mountaineer both under warranty. We bought through Jamatt in Poteau OK and have been very pleased with their service dept. Yes, mistakes get made but no one is perfect. It has been slow at times getting approval but that is more the vendors than Keystone. Out frig took 7 weeks to get repaired because Dometic wanted everything checked out prior to agreeing to replace the frig. The service dept has gone to bat for us on any warranty work.
|
|
|
05-26-2015, 02:22 PM
|
#14
|
Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
|
As a follow-up, the dealer called me up tonight. Unit was expected to be done tomorrow. They indicated all work done, to include frig, new M/W, black tank flush for upstairs toilet, and step recall, but they found couple of things wrong they found while doing the repairs, to include gray tank flush valve for the upstairs. They have arranged for overnight delivery of necessary parts and completion tomorrow pm. Our third rig from this dealer for obvious reasons. The service folks and most of the techs know me by name when I walk in. Three time buyer likely buys me some preferential treatment and we will take it. Dealership is four hours away but worth the drive for honest competent service
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|