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They are absolutely right about the phone app being the only way to track usage when you get into that bermuda triangle of warning, charges etc. It can happen to a longtime Verizon customer also. We added an iPad to our plan and went with one of their increased usage for less money deals the next day and it took a month to get it fixed. I did chat with one of their reps who promised to flag my account and fix it at the end of the month and actually did fix it but that didn't help the stress of getting a warning of more charges on a daily basis. We had Mellinicom up until a couple of years ago when I was convinced that, in rural areas with not a lot of coverage, Verizon would slow our usage down to allow more room for Verizons actually customers. They insisted that wasn't the case, but we changed to a regular Verizon account anyway and suddenly our speed increased without moving the rig or changing anything else. The end result for us has been positive as far as how our service works, but I trust them less than I would a Quick Shop bandit. I only talk to their reps using the chat function and have had to use the printout of the chat on several occasions to get what I want and should have had. Of course Verizon isn't alone in that regard. I've also had several issues with Dish that worked out in my favor because of the fact that I had the promises in writing.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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