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03-30-2016, 06:45 AM
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#1
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Montana Master
Join Date: May 2005
Location: Fall Creek
Posts: 1,328
M.O.C. #3699
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Wanted to Share What our Dealer Did for Us
As you may know from another post, I slipped and fell on a patch of ice in early March. I can't do too much except let the bone mend, that includes driving! Our 2015 3440RL is going out of warranty on April 2, 2016. There were a few lingering things I wanted to get adjusted and looked at before the warranty expired. I also had winter covers on both air conditioners. What to do?
I called my dealer, North Point RV, they are about 15 miles from where we live in NW Wisconsin. I talked to the sales manager, Don, and told him my situation, he said he would talk to Randy the service manager and get back to me. Within an hour, Randy got back to me, told me to email him my laundry list of things to do. Next day they send one of their techs to pick up the camper and bring it back to the dealership. They did everything, including fill the LP for me. Yesterday they brought back the Montana, parked it exactly as I had it in the driveway. All they charged me for was 12 gallons of LP!
Now isn't that just some wonderful help! I was so thankful. I called Paul who is the dealership manager/owner and thanked him from the bottom of my heart.
This knee problem has really opened my eyes that there are still from very thoughtful people out there. I hope when I can walk once again, I can help out someone in need,
Just wanted to share this with you all.
__________________
Bob and Nancy Kassl Fall Creek, Wisconsin
2015 Montana 3440RL Legacy Edition, G614's, Pressure Pro TPMS, Dish Tailgaters
2016 GMC Sierra Denali 3500 CC SRW, Iridium Metallic, Duramax Allison Transmission
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03-30-2016, 07:01 AM
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#2
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Montana Master
Join Date: Apr 2013
Location: Arroyo City
Posts: 3,110
M.O.C. #13395
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That's great news! It's sweet to hear positive remarks!
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03-30-2016, 07:11 AM
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#3
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Montana Fan
Join Date: Nov 2015
Location: Taylor Ridge
Posts: 224
M.O.C. #18049
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It is great to have a dealer that is good to work with. I believe my home dealer would also do the same. Hope you heal quick and can get on the road again soon.
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03-30-2016, 08:45 AM
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#4
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Wow, that is great
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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03-30-2016, 09:55 AM
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#5
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Montana Master
Join Date: Mar 2012
Location: Davison
Posts: 786
M.O.C. #12331
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That's a great dealer that knows how he earns a good reputation and customer following!
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03-30-2016, 10:18 AM
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#6
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,702
M.O.C. #7992
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WOW, great service. Hope you quickly heal so you can enjoy the fruits of your dealers efforts.
__________________
2006 3000RK
2009 Ram 2500
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03-30-2016, 10:19 AM
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#7
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,528
M.O.C. #2283
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Our little local dealer owner drove over 50 miles each way last week to service a camper he had sold. He has 16 great reviews on the RV review web site. The big national dealer in our town has 9 poor reviews and over 50 complaints a couple years ago to the BBB. Wonder which one I should deal with???
Lynwood
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03-30-2016, 10:46 AM
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#8
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Really good to know that someone besides me has a GREAT and caring dealer!
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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03-30-2016, 11:47 AM
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#9
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Montana Fan
Join Date: Aug 2012
Location: Fowler
Posts: 414
M.O.C. #12748
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Now that is some great dealer service. So good the hear of a dealer who truly does care for their customer. Thanks for sharing your story.
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03-30-2016, 01:28 PM
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#10
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Montana Master
Join Date: Mar 2015
Location: West Richland
Posts: 1,253
M.O.C. #17164
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How nice to hear of a dealership doing the extra effort to help their customers. I can only hope some others hear about this and start following your dealerships lead.
Tom Marty
__________________
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03-30-2016, 01:59 PM
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#11
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Not many dealers like that out there.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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03-30-2016, 04:24 PM
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#12
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Montana Fan
Join Date: Oct 2015
Location: Clermont
Posts: 289
M.O.C. #17920
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Thanks for sharing this. Great customer service seems to get more and more scarce. Heal up!
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03-30-2016, 04:35 PM
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#13
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Montana Master
Join Date: Nov 2015
Location: Arlington
Posts: 1,522
M.O.C. #18081
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The world still has a lot of good people in it. Unfortunately we only seem to hear about the ones that are not. One more for the good guys.
__________________
SOB
2015 Volvo VNL780 D13, iShift, 32k ET air hitch, Idle Free LiFePO4 APU
16.8KWhr LiFePO4, 2.52 kw solar, 10kva Victron split phase
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03-31-2016, 11:17 AM
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#14
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Montana Master
Join Date: Apr 2007
Location:
Posts: 992
M.O.C. #7128
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Sounds like stand up folks-----hopefully you will be standing up and moving fluidly real soon.
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03-31-2016, 03:54 PM
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#15
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Montana Master
Join Date: Feb 2007
Location: Fayetteville
Posts: 2,351
M.O.C. #6831
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Now that is good dealer service. Glad to hear good news.
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