Keystone Recall Dometic Refrigerators

[sreigle]

We got the recall done on ours last May and in June the cooling unit sprung a leak. The entire cooling unit had to be replaced. No problems since then.

[SAndreasen]

Just got ours fixed today. Took about 1/2 hr. RV Central did a very good job.

[Driftwoodgal]

Just checked our serial number and we are in the recall. We do not have time to get the rig to a dealership. Can a mobile tech come out and do the fix? Will Dometic pay for the tech to come out to fix it?

Colleen

[Ozz]

I think they will come out and get paid as well Colleen. Give one of them a call and ask them.
Ozz

[SlickWillie]

quote:Originally posted by Driftwoodgal

Just checked our serial number and we are in the recall. We do not have time to get the rig to a dealership. Can a mobile tech come out and do the fix? Will Dometic pay for the tech to come out to fix it?

Colleen

While there are reports they have done such, they told me they will not. I contacted the NHTSA, and here is their response.
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Thank you for contacting the U.S. Department of Transportation’s Vehicle Safety Hotline Information Center.

Chapter 301 of Title 49 of the United States Code (U.S.C.) requires a manufacturer of motor vehicles or items of motor vehicle equipment that contain a defect relating to motor vehicle safety to remedy the defect without charge.

If you have previously repaired the defect on your vehicle involved in this recall, you may be eligible for reimbursement. Please contact your local dealer or manufacturer directly.

However, the statute does not authorize the NHTSA to require manufacturers to reimburse owners for collateral costs associated with a safety recall (e.g., lost wages while the vehicle is being repaired, car rentals, damage caused by the defect, etc.). Nor does the statute authorize the Federal government to reimburse vehicle owners for any costs associated with safety recalls.

The owner is responsible making arraignments to take the vehicle or equipment under a recall to an authorized dealer for repair.

We hope that you find this information helpful. However, if you need additional information on our services please feel free to contact us at 1-888-327-4236.

Thank you,

NHTSA.dot.gov Response Team

[pandew]

we purchased our montana on 8/8/05. On 8/20/08, our Dometic refrig stopped working. Fortunately, we had extended warranty and our refrig was replaced by a Norcold for a couple hundred dollars. In September we received notice of the recall. I called the hot line, was verified that I had had a defective unit, but I was told that my refrig was out of warranty and that I would not be entitled to any reimbursement. Out of warranty refrig would have had to be fixed at my cost, the recall only applies to putting on the safety item.

Dometic's 3 year warranty also says that you must have your refrigerator inspected by an authorized tech once a year in order for the warranty to stay in effect.

I feel I got somewhat shafted.

[bernieb]

I had mine repaired today at camping world. it took about 1 1/2 hours because on the 2006 3000rk the fridge must be partly removed to reach 2 screws to complete the repairs. dometic gave their ok but you 3000rk owners expect the repair to take a little longer