Ok, here is the most recent update. Furrion is really working to get this oven issue resolved. I received an email from them this morning asking if the mailing address they have for me is correct as they want to send me a replacement oven. I contacted my dealership in West Virginia (I am on the west side of Indianapolis) to let them know what is going on. I asked what they would charge me to install the replacement. He suggested that I contact Keystone as see since Furrion is providing a replacement if they would cover the labor under warranty. I dreaded the call based on everything I have read, but I called anyway and quickly found out that Monday is not the time to call! I was 24th on the list, but I waited patiently. Finally after about 30 minutes or so, it was my turn. I gave the requested information and discussed my email traffic I had with Furrion and asked if Keystone would cover the labor. She indicated she saw no reason why they wouldn't! She asked for me to forward the email traffic I had with Furrion and wanted the dealership to submit a preauthorization to Keystone again and copy me with the Preauth number. She gave me her email so I could send this number to her so she could follow-up on this. Meanwhile, I get an email from Furrion stating that they are going to ship the replacement oven to me along with an RMA# authorizing the return of the old oven. I asked them if they could delay the shipment until I hear back from Keystone. To my amazement, I just got a call from Keystone letting me know that they are approving the labor! So now, I will email Furrion and hopefully have the new unit sent to the dealership in WV. If not, I will drive it there. I must say, Amy at Keystone went above and beyond in helping me and where I was expecting an attitude and difficult experience, she was great and I told her so! We will now see how this works with the new oven! Sorry for the length of this!
__________________
Danny & Joyce (retired in 2017)
Avon, IN
2017 Ram 3500 Laramie, Dually
2018 Montana 3791RD
|