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Yes I have. Both chairs were missing screws, nuts or bolts all over the place. They were falling apart and this was causing the little ball bearings to fall out, too. The ball bearings are for the swivel, it's just that there so many of them, you'd have to lose a lot of them before the swiveling stops. When you can upend the chair you'll probably see them. If you keep losing them, you will eventually have a problem.
In my case I was so miffed I went back to the dealership for a resolution. I documented every thing that I found wrong with these chairs (obvious manufacturing screwup). We hadn't had the rig that long and this was soon after 7.5 week delay to get a fridge replaced so this was now a return trip for some other irritating problem. I didn't want to wait several weeks AGAIN and told them so. The service dude and his manager felt so bad, they went out to the lot and stole new recliners out of another similar unit, replaced them with these crappy ones and gave me the new ones. Then they said they would deal with Keystone to get them replaced in the other rig so we could go on our way with these new ones. One of the few times the dealer came up with a decent plan.
These RV recliners are just not very good quality. Many other members have replaced them with Euro Chairs. These are equally as comfortable, lighter in weight and fit in where the recliners were.
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