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Do you have the residential Samsung refrigerator/freezer? We were having the same problem with condensation and contacted Samsung. They sent someone out to look at it, he ordered and installed a new part. We haven't had it out since then but are hoping that fixed it. We're going out next weekend so we will know then. Our bracket also came loose and now the door has a dent it in where it rubbed against the island counter. I have a problem with the stainless steel getting a 'fog' on it and so far I haven't found anything to get it off and make it stay away. It looks awful.
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