Thanks to Rick & Keystone Customer Service

[OrangeCrate]

I contacted Rick (Customer Service Manager) after getting his email thru the post titled "Thanks Darrel".
I had been talking to Denise w/C.S. (Nice Lady) and was having problems explaining the actual problem with the TV that had been factory installed in our 09 340RLQ BigSky. After the email was received by Rick, I got a call from Denise THE NEXT DAY!!!... thanking me for sending the email helping to explain the situation... within a oouple of days the problem Denise and I had been working on was resolved.... END OF PROBLEM..
KWYSTONE REALLY OUTDID THEMSELVES IN TAKING CARE OF MY CONCERNS...

[Longwell]

Just another example of why we are choosing Keystone Montana over any other brand: customer service.
Things will go wrong with any RV and we want a company that services and supports what they sell, because we are going to be "anywhere" in North America when things break.
Thanks for the update.
Larry