Thumbs up to lippert

[1retired06]

LCI retract button would not come on without multiple attempts. Called my dealer (usually good) for some advice. Told me to bring the rig in. Figuring it was the control pad asked if they could order one. Nope, had to see the fiver, two week delivery time plus $375 if that was the issue. And not sure which part to order without seeing. Called lippert customer service, passed to technical support, we did a great diagnostic process over the phone, determined it was the pad, was passed to parts, talked with a knowledable lady, who confirmed only one pad for the six level hydraulic system, She placed the order for me, 3day delivery UPS, $206 plus shipping. Then received an email confirming the order and tracking number along with her phone number if I had any problems and reminding me the new pad would have to programmed and to call if I needed help with that.