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05-19-2012, 12:34 PM
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#1
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Montana Master
Join Date: Jan 2006
Location: South
Posts: 2,499
M.O.C. #5140
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Need advice concerning refer lining
We have been on the road since the first of the month and noticed these refrigerator liner cracks yesterday.
There are two distinct and separate cracks with the one on the right being the largest and with tentacles.
These cracks are under where the door closes.
Nothing fell here but I am concerned that this would be the course that Good Sam and/or Norcold may take; also, GS states that refrigerator cabinets are excluded but Norcold refers to this part as a liner.
Any advice on how to talk to the gatekeepers would be appreciated.
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05-19-2012, 01:56 PM
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#2
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Montana Master
Join Date: Nov 2002
Location: Bakersfield
Posts: 5,316
M.O.C. #15
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Kat and Michael,
Ouch! Certainly looks like "stress" cracks. I know you are concerned that they may say that something fell and caused the breaks. But I would think there would be some markings on or around the cracks and I don't see any evidence of that in the pictures you've posted. We have not seen any such cracks in either our old rig or in the new rig. I'll bet it was the way it was mounted. And in all your travels it may have slipped off or moved around just enough to cause the cracks. Sorry I can't be of more help and good luck. Dennis
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05-19-2012, 06:10 PM
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#3
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,749
M.O.C. #7560
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05-19-2012, 09:26 PM
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#4
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Montana Master
Join Date: Apr 2006
Location: Mesa az
Posts: 2,926
M.O.C. #5651
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My freezer cracked near the bottom (I think). My dealer put on some sort of tape that seems to adhere very well and hasn't come loose yet (I think 1 year or so). I had them fix it as a precautionary measure.
__________________
Tom and Gail
2013 Mountaineer 362
2012 Silverado 2500
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05-20-2012, 02:08 AM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Very unusual. I would be concerned that those cracks would extend.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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06-09-2012, 05:13 PM
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#6
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Montana Master
Join Date: Jan 2006
Location: South
Posts: 2,499
M.O.C. #5140
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Update -
Norcold is denying the warranty claim due to wear and tear and that it is "cosmetic". Need some ammunition for when I speak with their head technician next week.
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06-09-2012, 06:06 PM
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#7
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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I wouldn't call that cosmetic. If it was in a restaurant refrigerator the health dept wouldn't allow it's use due to the possibility of mold and or bacteria buildup with no way to make sure you could clean and sanitize it. Seems like an unsafe situation for anyone and you're very nice people not just the average folks.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-10-2012, 01:57 AM
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#8
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Montana Master
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
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Ours has done the same. We are talking with dealer and dealer with Norcold. Will post results.
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06-10-2012, 02:09 AM
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#9
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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We sure like the dometics we had in our first two Montanas better than the Norcold. Had to add weather stripping on the inside of the unit to stop interior sweating. Door does not seem to close tight.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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06-10-2012, 08:30 AM
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#10
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Montana Master
Join Date: Jan 2006
Location: South
Posts: 2,499
M.O.C. #5140
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Anyone else having this problem? Please post if you do.
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06-14-2012, 05:54 PM
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#11
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Montana Master
Join Date: Jan 2006
Location: South
Posts: 2,499
M.O.C. #5140
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Well, Norcold denied the warranty claim. I have appealed...we'll see.
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