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02-03-2015, 07:16 AM
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#1
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Slam Latch Part Name Followup
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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02-03-2015, 07:42 AM
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#2
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Montana Master
Join Date: Apr 2013
Location: Arroyo City
Posts: 3,110
M.O.C. #13395
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That's great! I usually have good luck with Campingworld customer service
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02-03-2015, 09:50 AM
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#3
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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I have to ask...why did they discard them in the first place instead of reusing them?
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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02-03-2015, 10:21 AM
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#4
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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The replacement compartment and the door did not have the cut-out portion where the hooks are located to allow for the door to fully close. I doubt if they even noticed the difference, but of course I did. When the compartment was removed, I assume it was done as one piece and these latches were just left in the discarded compartment. I will simply make the interior cut with a dremel and utility knife and at least have some comfort knowing that the door will not be too easy to force open. I am just glad they found them so I did not have to purchase others which may or may not have been the right ones!
Bingo
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02-03-2015, 01:23 PM
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#5
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Don't you just love it when a plan comes together?
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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02-03-2015, 01:38 PM
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#6
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Another good news story!!!
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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02-03-2015, 01:41 PM
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#7
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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In addition to posting about the good work on the forum, I also took the initiative to e-mail the GM at the CW site to let him know how impressed I was. He thanked me and responded they usually do not hear about the good work, just the problems that customers have. I feel a good job deserves recognition just as a bad job deserves criticism.
Bingo
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