Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 10-04-2014, 11:42 AM   #21
bigskyjimmy
Montana Master
 
Join Date: Aug 2010
Location: Washington Coast
Posts: 2,688
M.O.C. #10696
My new 2015 stairs are Lippert and so were my 2102's but these new one's are not as well built ,I never had a problem with my 2012 Lippert stairs.... SSOOOO I will just keep using stair supports on these new one's
__________________
[
bigskyjimmy is offline   Reply With Quote
Old 10-04-2014, 12:25 PM   #22
PatnRich
Montana Fan
 
Join Date: Mar 2004
Location: Westford
Posts: 398
M.O.C. #1250
We had two rivets shear on our steps. I could not find step bolts to fit and just replaced the rivets with a regular bolt. Keystone replaced the steps (out of warranty) at last years rally as a good will/safety issue. I assumed that my step problem was due to my being a "full figured" man, it now appears that this is a bigger issue.
PatnRich is offline   Reply With Quote
Old 10-04-2014, 04:07 PM   #23
PackerFan
Montana Master
 
PackerFan's Avatar
 
Join Date: Feb 2004
Location: Pahrump, Nevada
Posts: 2,518
M.O.C. #1081
One of the rivets broke on one side of our steps last month. I replaced it with a bolt and so far works good. Will get the stairs replaced later on when time permits. They do seem like rather weak steps.
__________________
Scott & Sue
Life long Cheeseheads & Shareholders!
2016 RAM 3500 Laramie, Dually. 2013 Montana 3725RL
PackerFan is offline   Reply With Quote
Old 10-29-2014, 12:30 PM   #24
Debbie Asher
Montana Fan
 
Join Date: Aug 2006
Location: Fair Oaks
Posts: 320
M.O.C. #6167
Our rivet started to pull away John took a hammer to it and it broke off. We replaced it with a bolt and washer, we just keep an eye on them all the time.
Debbie Asher is offline   Reply With Quote
Old 10-29-2014, 01:20 PM   #25
lostshakerofsalt
Montana Fan
 
Join Date: Jan 2010
Location: Fulltiming
Posts: 313
M.O.C. #10012
Ours did not "break" in the classic sense. What would happen is the stairs would become extended while we were traveling down the road if we had a strong side wind or went over a bump. The first time it happened I had looked in the mirror and saw them extended and I accused the DW of not putting them up when we left the CG. We pulled over and she went back and put them away. A little later I looked in the mirror and there they were, extended. Pulled over and put a bungee on them to keep them closed.

While we were at the 2013 Rally we were able to have our rig serviced. As we were closing it up in the morning and going over the issues with Carmen, the DW asked if we needed to put the bungee on the stairs. Carmen heard this and asked what was going on and we told her. When we picked up the rig that afternoon, we had a new set of stairs. They have worked fine ever since.
__________________
Steve and Diane Pena
SOB Owner
2014 F-350 Dually Diesel
Home is where we park it
lostshakerofsalt is offline   Reply With Quote
Old 10-30-2014, 06:29 AM   #26
Mark N.
Montana Master
 
Join Date: Oct 2013
Location: Ogden
Posts: 549
M.O.C. #13862
Years ago, with SOB trailer, I learned the constant flexing of walking up and down the stairs caused them to break at their attach points. Just too much repeated stressing. What I did to prevent this, (and now doing it on my new Montana too) is to build 2 adjustable supports that go under each side of the bottom step, spanning the gap between the ground and the underneath of the bottom step. This transfers all of your weight directly to the ground instead of leveraging it into the trailer through those stair attach points. Works beautifully, totally eliminating any flexing of the stairs at all. Who wants stairs/steps that move or flex whatsoever anyway???
The trick is to make sure they are adjustable so that the gap can be totally filled no matter the distance once the rig is leveled. I used pieces of galvanized pipe and bolts and nuts and pipe flanges, to make it solid and adjustable. I'll get some pics. posted of it. Very simple, very effective and very inexpensive.
Mark N. is offline   Reply With Quote
Old 10-30-2014, 10:02 AM   #27
jfaberna
Montana Master
 
jfaberna's Avatar
 
Join Date: Nov 2013
Location: Holly Springs, NC
Posts: 812
M.O.C. #13909
Our 2014 3402RL steps are very springy and it's a bit scary knowing the same type stairs are breaking on other rigs. I've put in a warranty issue with my dealer but nothing yet. I heard at the Mid Atlantic rally about other rigs with my type of step have broken and I saw the replacement steps which are a lot more stiff and feel solid. I just hope I can get Keystone to replace before they break when I'm walking down them. I know that will end in a big lawsuit. You'd think Keystone would jump at a chance to fix this proactively.

I tried to call Keystone Customer support and told them about it, but they said I had to process this warranty request via a dealer. They were of no help
__________________
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, G614's, TST 507, Renergy 100W solar
2014 Ram 3500 Laramie® 4x2 diesel dually crew-cab 3.73 axle, Reese R20
jfaberna is offline   Reply With Quote
Old 10-30-2014, 12:36 PM   #28
8.1al
Montana Master
 
Join Date: Jun 2004
Location: Benson
Posts: 3,096
M.O.C. #1658
Quote:
quote:Originally posted by jfaberna

.

I tried to call Keystone Customer support and told them about it, but they said I had to process this warranty request via a dealer. They were of no help
The dealer is Keystones field representative. You have a problem, take it to a dealer, the dealer evaluates your problem and makes a recommendation to Keystone. That's how it works with car, washing machines, etc.
8.1al is offline   Reply With Quote
Old 10-31-2014, 01:19 PM   #29
HOOK
Montana Master
 
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
Keystone is sending me a new set. Bingo, you should call customer service.
HOOK is offline   Reply With Quote
Old 10-31-2014, 11:26 PM   #30
jfaberna
Montana Master
 
jfaberna's Avatar
 
Join Date: Nov 2013
Location: Holly Springs, NC
Posts: 812
M.O.C. #13909
Quote:
quote:Originally posted by HOOK

Keystone is sending me a new set. Bingo, you should call customer service.
When you say call customer service. Is that calling Keystone directly or working through the dealer??
__________________
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, G614's, TST 507, Renergy 100W solar
2014 Ram 3500 Laramie® 4x2 diesel dually crew-cab 3.73 axle, Reese R20
jfaberna is offline   Reply With Quote
Old 11-07-2014, 04:58 PM   #31
Temecula
Established Member
 
Join Date: Oct 2014
Location: Temecula
Posts: 20
M.O.C. #15816
We had our 2014 3402RL lose a rivet at the top step we replaced it with a nut and bolt......
Temecula is offline   Reply With Quote
Old 11-08-2014, 03:47 AM   #32
DQDick
Montana Master
 
Join Date: Jun 2011
Location: Council Grove
Posts: 14,789
M.O.C. #11455
If you can replace them with an after market set of stairs you'll be much happier.
DQDick is offline   Reply With Quote
Old 11-12-2014, 11:48 AM   #33
jlb27537
Montana Master
 
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,633
M.O.C. #13157
I consider this as just another effort to put the least expensive product on a Montana, or Keystone product.

The steps on my '14 have a rivet that is all but pulled out. Just more crap from Lippert. Now the suggestion is to install a support under the lower step at the owners expense. (which I have done)

My 17 year old motorhome had the original electric steps on it when I sold it. It was not a Lippert set of steps.

Realize the folks that own Keystone, also own Lippert so crap in/crap out.
__________________

2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
jlb27537 is offline   Reply With Quote
Old 11-12-2014, 01:50 PM   #34
mhs4771
Montana Master
 
mhs4771's Avatar
 
Join Date: Dec 2009
Location: Sebring
Posts: 2,236
M.O.C. #9969
Unless something has just changed recently, I believe that last statement is untrue. Lippert is own by Drew Industries while Keystone is owned by Thor
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, GY G114 17.5 Tires.
mhs4771 is offline   Reply With Quote
Old 11-12-2014, 02:00 PM   #35
DQDick
Montana Master
 
Join Date: Jun 2011
Location: Council Grove
Posts: 14,789
M.O.C. #11455
Interestingly enough, the good after market steps we replaced our originals with is made by Lippert and we're very happy with them several years latter.
DQDick is offline   Reply With Quote
Old 11-13-2014, 01:10 AM   #36
jfaberna
Montana Master
 
jfaberna's Avatar
 
Join Date: Nov 2013
Location: Holly Springs, NC
Posts: 812
M.O.C. #13909
My springy steps that need to be replaced are made by Hickory Springs. Maybe Keystone should have suspected something from their name.
__________________
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, G614's, TST 507, Renergy 100W solar
2014 Ram 3500 Laramie® 4x2 diesel dually crew-cab 3.73 axle, Reese R20
jfaberna is offline   Reply With Quote
Old 11-13-2014, 02:06 AM   #37
jlb27537
Montana Master
 
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,633
M.O.C. #13157
Quote:
quote:Originally posted by mhs4771

Unless something has just changed recently, I believe that last statement is untrue. Lippert is own by Drew Industries while Keystone is owned by Thor
Yes you are correct, I mis-spoke. However I still stand by my position that the quality of the products used is below par and the short life of something as critical as steps, which when they fail, could cause serious injury to the step user.

My 17 year old steps on my pusher worked as if they were new. Guess the statement that "they don't make them like they used to" is still true.
jlb27537 is offline   Reply With Quote
Old 11-13-2014, 09:51 AM   #38
rich2118
Established Member
 
Join Date: May 2014
Location: Coconut Creek
Posts: 47
M.O.C. #14290
I use a step support for the bottom step and 2 jack stands for the next step up. Nice and solid.
rich2118 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I just had a pivot bolt on the stairs break Mark N. Montana Problems, Problem Solving & Technical Help 9 10-19-2015 04:20 PM
Hot air from under the stairs Stvchurch Montana Problems, Problem Solving & Technical Help 11 07-12-2015 08:21 AM
Stairs Replaced hookman Repairs & Service 4 06-06-2011 12:37 PM
Vents under stairs cmawendy Montana Problems, Problem Solving & Technical Help 3 09-21-2009 11:44 AM
Need a new set of stairs Yazoo Repairs & Service 3 06-01-2007 06:30 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 09:58 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.