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07-29-2014, 02:56 PM
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#1
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Seasoned Camper
Join Date: Jan 2014
Location: Apache Junction AZ
Posts: 54
M.O.C. #14022
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CW Nashville Service Dept
New policy for CW Nashville Service Dept - they break it--customer pays for it. On 7/8/14 had warranty issue on black tank valve; got it repaired under warranty-tech messed up gasket and it started leaking the 19th. Took it back to CW on the 25th to get leak fixed. Tech used toilet to fill tank & broke the foot pedal & the water valve came apart and water went everywhere. I received a call from service dept and they told me what had happened & that it would take several days to get the part to fix it. We full-time so I really couldn't wait that long with no toilet. They said they could put another toilet in so I decided to upgrade from Thetford to Dometic. I offered to pay the difference for the upgrade. They installed a white one instead of bone colored because their only bone colored one was display model & they couldn't let me have it. They filed a warranty claim on the broken one on 7/28 & called me the 29th, telling me the claim was denied. I called Keystone & was told CW was given the authorization for parts & 1 hr labor to fix the toilet. When I confronted CW with this they told me I owed for the toilet & labor & totally ignored what Keystone had told me. CW was going to charge me for the toilet & labor. I told CW if I was going to have to pay full cost of toilet, I wanted the bone color & not the white one. Bear in mind, the only reason we needed a new toilet was because they broke it! On the 29th it was suddenly okay to sell me the display bone model that I couldn't have on the 25th. So I had to paid full price for the bone colored one, brought it home & installed it myself and took the white one back. I spoke with the general manager who told me they weren't going to follow up on the warranty claim. That's how we came to pay for CW's breakage.
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07-29-2014, 03:19 PM
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#2
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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That would be the last time I had any work done or made any purchase at that CW.
I believe this warrants a letter to Marcus Lemonis with a demand for full reimbursement and a personal apology. CW is not the only business that can perform warranty work!
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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07-29-2014, 03:51 PM
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#3
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Montana Master
Join Date: Oct 2006
Location: McKinney
Posts: 7,159
M.O.C. #6433
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On the Open Roads forum (owned by Good Sam/Camping World) there is a specific forum (Camping World Service and Installation) just for this type Camping World posts. When someone posts problems such as this, there is usually a quick response from Marcus Lemonis or other "Good Sam Care Team" rep seeking contact information from you for follow up. Don't know if anyone gets satisfactory results or not, but worth a try.
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Bill & Patricia
Riley, our Golden
2007 3075RL (recently sold, currently without)
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07-29-2014, 04:01 PM
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#4
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Sorry to hear about your experience. We had some warranty work done there a year or so ago, and they took good care of us. How much did they charge you for the toilet? In February I purchased and installed a dometic 320 purchased from Tweetys for $229, free shipping to my site in Florida. Certainly wrong the way CW treated you.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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07-29-2014, 05:11 PM
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#5
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Definitely post on the forum and also write to the help section of Trailer Life Magazine.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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07-30-2014, 12:35 AM
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#6
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Montana Fan
Join Date: Aug 2013
Location: Springfield
Posts: 322
M.O.C. #13660
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Quote:
quote:Originally posted by BB_TX
On the Open Roads forum (owned by Good Sam/Camping World) there is a specific forum (Camping World Service and Installation) just for this type Camping World posts. When someone posts problems such as this, there is usually a quick response from Marcus Lemonis or other "Good Sam Care Team" rep seeking contact information from you for follow up. Don't know if anyone gets satisfactory results or not, but worth a try.
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This is true and DOES work. When CW of Greenwood, In screwed up our brakes last September I posted on the RV.net forum that I would never use them for maintenance work on the Monty ever again. Just a couple of hours later I was contacted by one of Marcus's care team members Jeff Greeno who is the Service & Collision Director for Camping World / Good Sam. I was reimbursed for mileage for several trips to that CW 150 miles each way, they filled my truck fuel tank, reimbursed me for the brakes that I purchased from Dexter and as a gesture of good faith to try to "win back my business" they asked if I was planning to add anything to the camper. I told them I was planning to add a 2nd awning to the door side slide. They installed the awning free of charge including the price of the awning. That was a whole different fiasco but when all said and done I feel I was adequately compensated. Tim
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07-30-2014, 08:06 AM
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#7
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Seasoned Camper
Join Date: Jan 2014
Location: Apache Junction AZ
Posts: 54
M.O.C. #14022
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Thanks to everybody for their help in response on my problem . Tom
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08-06-2014, 06:07 AM
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#8
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Seasoned Camper
Join Date: Jan 2014
Location: Apache Junction AZ
Posts: 54
M.O.C. #14022
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After two phone calls from the VP of camping world Chattanooga Tennessee I had spent $278 he decided he would give me $135 back and I got to upgrade from a thetford toilet to dometic 320 which I think I got a good deal I'm happy camper so that's all that matters thanks everybody Tom
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08-06-2014, 07:07 AM
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#9
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Montana Master
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
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Email Marcus Lemonis.
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